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Missing SIM card

Great Neighbour / Super Voisin

@CS_Agent- I ordered a new SIM card on may 10 and still have not received it.


Good Citizen / Bon Citoyen

Sim card delivery from PM online could be 3 weeks or longer

However, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way.  They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

             Click "Yes, I'm a customer", then click "Sign In", once signed in, ignore the choices and type "Sim card order"
              Then click "Contact Us".  Finally click "Click here to submit a ticket ↗ " and you can open the ticket
2. Or if you have trouble with Chatbot, Private message CS agent at 
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there😀

Town Hero / Héro de la Ville


SIM. Card can take up to 3 weeks to arrive , if you need one sooner try calling local Telus Koodo stores for in person pick up .otherwise reach out to support for a status up date for when it shipped and when you can expect


  • Getting support / submit ticket


  • Get support by starting a conversation with virtual Chat box >>>>>>. Click here                 


  • Or while your already here and logged in the community


  • you can send a private message   To CS_Agents by clicking here.


Great Neighbour / Super Voisin

Mine took near to a month to come in the mail