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Thank you but I only get errors messages when I try o submit a ticket. 

I bought the phone used. Seems to check out that it is unlocked and not on the stolen list or blacklist.I did find another phone to try the SIM card in and it works......under carrier settings it says public mobile but under the about section in sett...

This is a new account with a new sim card

Tried the reboot. No other phone to try it in