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I’m unable to make out going calls

Pandith
Great Neighbour / Super Voisin
 
7 REPLIES 7


@Itsmynumber wrote:

And I am unable to sent text messages.


Best for you to start your own new thread in the Community Forum.

Itsmynumber
Good Citizen / Bon Citoyen

And I am unable to sent text messages.

DDM69
Deputy Mayor / Adjoint au Maire

Can you provide more details?

softech
Oracle
Oracle

@Pandith there has been many reports today about incoming call issue, but you have outgoing calls problem too?

do you see your phone connected to the network?  did you try reboot your phone and did you try to reseat your sim card?  do you have another phone to test the sim card?

 

And, login to My Account and confirm your account status

 

Please provide us more details as in what works and what not and what did you try 

walker1
Mayor / Maire

@Pandith 

You should login into your account and make sure that your plan is ACTIVE and not suspended.

Auto pay failure happens sometimes without you knowing.  Until you can't make calls etc....

Hollister
Deputy Mayor / Adjoint au Maire

@Pandith 

 

If you are on an unlimited plan try the following:

Reboot phone 

Reset network settings

Reinstall sim card

Put a 1 in front of the number

 

Also try sim in another unlocked phone.

hairbag1
Mayor / Maire

@Pandith...

do you have the $15 plan that only has 100 minutes of outgoing calls ? Log in to your account to check account status...

 

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