Plan not changing at renewal date

[tibsahoy]

I had set up to change my plan by renewal date, when I checked it said that it was set to change on that date, but then on the date it just renewed my current plan.

Tried this for 2 payment cycles thinking the first time was my fault. But it hasn't taken effect both times.

[Handy1]

Clear website cache/ cookies and try again 

[walker1]

@tibsahoy 

Try logging into your account using a browser in incognito or private mode instead.  Try again.

[Meow]

Public Mobile has web page cache issue so you might be looking at obsolete status. Click on little spinner refresh icons lower down. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.