Setting up a new account

[Lynne4]

I have set up to emails to get the same outcome for both “let’s complete your account” when I log in but then after I get there it will not let me do anything to set up the account and I can’t try again because it says the email is linked to an active account 🤷‍♀️

[BKNS27]

@111triple 

When you activate a new SIM on your app…you have created an Eversafe ID account.

If you are a long time member, you can create an Eversafe ID by clicking on Sign Up when you try to login to your account  on eversafe.id.telus.com.

 

[111triple]

Hi BKNS27, I am having this exact issue!!! Can you please tell me how to create an Eversafe ID before starting to activate the SIM/pick a plan then go through the 6 steps before completion of your account?!!!!

[esjliv]

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@Lynne4 wrote:

I have set up to emails to get the same outcome for both “let’s complete your account” when I log in but then after I get there it will not let me do anything to set up the account and I can’t try again because it says the email is linked to an active account 🤷‍♀️

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@Lynne4 each account requires a unique email. Is the email you are using an email attached to an existing account?

[BKNS27]

@Lynne4 

Are you using the PM app or on the PM website?

You need to create a Eversafe ID before starting to activate the SIM/pick a plan then go through the 6 steps before completion of your account.

[softech]

@Lynne4   you are trying to setup a new account to activate new line? or you have trouble setting up EverSafe ID to access an existing My Account?