Why are customers paying for absolutely no customer service? I had to conversate with a BOT to add money to my account??!! This is just disgusting. Make the Portal more user friendly so we don't have to be insulted by the BOT responses
I am tired of talking to virtual bots. A person responding would be much more appreciated instead of auto generated. I want to cancel my plan and my kids's plans bevcause this has become a nightmare site to use
