my phone was stolen and i cant shut it down

[klanders5]

my phone was stolen and im not able to get logged in to shut off the service

[BKNS27]

@klanders5 

Your only option is to contact a CS_Agent by DM them to help you Blacklist your phone and pause your account at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[RaviRajnish]

Can you reset the password for the email?

[klanders5]

thank you for that help, now im realizing the problem is that my account is linked to an email account that had been hacked and shut down. I cant get into it now so im really struggling with this

[softech]

@klanders5 you don't have to close the account, you can get a sim card to reads back to this account

Maybe supsend your service first until you got a replacement sim card:

Login to My Account,  go to Profile page,  click Report Lost/Stolen Phone and click Put my service on hold 
(or use this direct link: https://myaccount.publicmobile.ca/en/account/profile/lost-or-stolen-phone)

If you are unable to login as you don't have a phone to receive the 2FA code: On the screen it is expecting you to enter the code, click Didn't get the code? or  Resend code and then choose Send email

[Handy1]

@klanders5  Submit ticket with support to help report it lost/stolen 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437