Showing results for 
Search instead for 
Did you mean: 

my phone was stolen and i cant shut it down

Great Neighbour / Super Voisin

my phone was stolen and im not able to get logged in to shut off the service



Your only option is to contact a CS_Agent by DM them to help you Blacklist your phone and pause your account at: 

Good Citizen / Bon Citoyen

Can you reset the password for the email?

Great Neighbour / Super Voisin

thank you for that help, now im realizing the problem is that my account is linked to an email account that had been hacked and shut down. I cant get into it now so im really struggling with this


@klanders5 you don't have to close the account, you can get a sim card to reads back to this account

Maybe supsend your service first until you got a replacement sim card:

Login to My Account,  go to Profile page,  click Report Lost/Stolen Phone and click Put my service on hold 
(or use this direct link:

If you are unable to login as you don't have a phone to receive the 2FA code: On the screen it is expecting you to enter the code, click Didn't get the code? or  Resend code and then choose Send email

Mayor / Maire

@klanders5  Submit ticket with support to help report it lost/stolen 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️


Need Help? Let's chat.