how do i get someone to resent text to virgin so i can port my number to public

[becajoa]

hi i need someone to send text to virgin to port my number - its been a bad experience so far with public - getting some one to help is impossible

who can help me with this issue

[BKNS27]

@becajoa 

PM is an online service and all communications is done through Chatbot or private message a CS_Agent.

So to restart the porting process, you need to contact a CS_Agent but remember to leave your old Virgin SIM in your phone.

[esjliv]

@becajoa  - or, you can submit a ticket with Public Mobile representatives (CSA) for help; click this link: to request the transfer of your number over to Public Mobile.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

[hTideGnow · Accepted solution]

HI @becajoa   yes, PM porting team can re-trigger the request.  Just need to call the live support team.

Please check Community inbox for the phone number.  

[RossN]

@becajoa hi I sent you a PM for telus porting team 

[becajoa]

is there any way i can call customer support team at public?????