Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How can I create a ticket to return my faulty refurbrished phone ?
With the shut down of 3G, has anyone tried the US roaming add on recently? Will it work if your phone is capable of 4G and 5G?
Hi all, I forgot to change my card on auto-pay to my current debit card with enough funds for my plan ($25) but did yesterday after I noticed my account had been suspended. I also made a payment for the amount it said was due ($7) and I have a balanc...
I have two phone numbers in two seperate accounts, call the old one 6818 and the new one 8262. What I want to do is keep my existing 6818 plan, rewards, bonuses and minutes, but just change the phone number to use the 8262 number (which was originall...
I have a voice message in my mailbox and I’m unable to delete it
I activated the public mobile SIM card and then inserted it into my phone but my phone says the SIM Card is unregistered. Can someone help me? I know the phone is compatible and it is unlocked. I dont know what the issue is
Just got a new card. Tried to change on account and it will not accept. The card has been activated.
I recently got an android tablet as a gift but when I put my SIMM in it, it identifies the carrier of my number as Telus and I just can't connect to the system? Am I missing something because I retried it on my phone to make sure and it works fine wi...
Dear community,For the past 2 days I've been trying to log in to access my points but have been getting the error"This page is currently unavailable or down for maintenance"Wanted to check if anyone else is getting this error?AlsoThe eta for "my rewa...
My mother was a customer, she passed away and I can't figure out a way to close her account and unlock the device so that it can be donated to charity. There is no way to contact anyone without verifying the account, but I don't know any of the infor...
mar 24, 22hi PM,my cell has been broken for almost a week and the sim card is not in it. today i put my sim card in someone else's cell and i noticed this message:-public mobile here. your plan did not renew because we did not receive your payment. ...
I bought a payment voucher from Walmart and it won't work. What do I do?
My referral code would not be accepted when my sister was setting up her new account today. We tried many times. She did not get her $10 credit and I will not receive my $1/month credit. Please advise.
I just registered my daughter for a new account about 10 minutes ago and noticed afterwards there is a new promo: 12MONTHS2GB, which I did not know about when I registered her. Can I get it after the fact? It just happened.
member already started a thread about this same topic
Hello, I purchased a certified pre owned phone for my son, that is long longer working. I have submitted a ticket but I missed the agents message. I have re submitted a private request but haven't heard anything, I need this phone repaired!! thanks...
I've just topped up my account and add an add-on and I don't seem to have any service
I can make outgoing calls and text but can not receive calls or text
I recently purchased additional minutes and my credit card was debited accordingly. I cannot make outgoing calls since I apparently have no minutes available
Can I use a single email address to manage 2 accounts (2 phone lines)?
Hello! My grandma has an existing plan which I manage for her. She has a credit balance of $800 and only pays $10/mo for 50min. If she joins public points does she start from scratch and lose theb+$800 credit balance or would the 8 hundy become point...
plz help i need my phone
Hello ! I am in Europe now and I had to change my cellphone so I did and now I want all the app I had but they ask me to verify my account with only my phone number and I cannot receive the code to verify ! So I try to subscribe on WhatsApp but I nee...
Hi, I activated a new SIM card with a new number on an older unlocked phone this afternoon, but it is still not finding the Public Mobile network. I tried to check that it was compatible, but the phone compatibility link hasn't been working for a few...
Hi! Suddenly my android stopped sending group texts and I can't attach pictures to texts! Help please!!!
Tried all AI suggestions.
Hi, I'm wondering how the jackpot works, I got an email about it and the like takes me to the rewards program so I'm not sure how I'm supposed to enter. Is it just an automatic enrollment with the program or is there some way I'm supposed to sign up?...
My account expired while on autopay. I tried to make a manual payment, then deleted my credit card, then added my credit card again - all did NOTHING. So...my text receiving and data stopped working on March 23 - my autopay day is March 25. I manuall...
