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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Data issue

Anyone else's data not working? I checked and reset everything I could. Restarted my phone, reset settings, I have lots of data left. Just wondering if there's an issue with the network?

Resolved! Text messages

I am not receiving my text messages on this phone. They are still going to my last phone which is an iPhone - previous Bell mobility. We ported number over last Sunday.

Resolved! my phone is hacked

Good day everybody, scammers are accessing my contacts and calling - I do not get a ringing or a voice mail - just the icon that signals a call came through and the call appears on my call history as incoming - I checked with the people who presumabl...

What is going on with the site?

Since TELUS took over I get this error code when trying to pay my account. It's due tomorrow. Is anyone else having this problem? I liked the old format better, and it didn't choke out like it does now.

Resolved! Fathers Estate

I am the executor of my fathers estate. I do not know his Public Mobile account # or his pin number to cancel autopay. How do I cancel his account?

My Account

I received an email welcoming me. However it said I only had 500 mg of data but I should have 1 G of data.

Resolved! Pay my bill

I want to pay my bill online instead of going to a store

Resolved! Upgraded to 4g 14th July, still getting 3g speed

Good morning, I upgraded to the 4g plan on July 14th but still am getting 3g speeds (0.5-1.5Mbs) almost a week later. Phone ( Samsung Galaxy Note 9) shows 4g 5 bars in notification area but Open Signal app shows connected to Telus towers at 3g. Befor...

Resolved! Plan not reflecting

I changed my plan a day before it expires, it is still not reflecting my new plan on my account status

Resolved! Can't access my account page to make payment...

Oops ! This page is down or unavailable for maintenance. Click below to return to My Account page. Except you can't return to the page... How long is this supposed to last ?Need to add money to my account and renew my plan immediately...

Resolved! US Data roaming not working

I am in Great Falls, Montana. My phone got connected to T-Mobile network. I can make phone calls but cannot access internet. I paid $20 for 1Gb data. All my phone settings are correct and data roaming is turned on. I really need the connection on the...

Resolved! Can't make payment or find account

I have 2 phones for my kids with Public Mobile. One phone recently stopped working so I went to check on the payment as my credit card had changed. I can only find one account for one phone number. This phone has been in use for at least a year and n...

Resolved! Refund of prepaid fee

HelloI want to know can I get the refund, my credit card was charged $23.73 on Jun 30, the phone line in Public Mobile was stopped on July 4 because I ported the line out. From July 4, I could not login the Public Mobile anymore, I could not know th...

Public Mobile payment update no working

Hi Everyone,I am also having issues with paying Public Mobile. Tried 9 time to enter credit card info ( and tried 2 cards) and the systems just say " Oops! Something when wrong, please try again later". I did try again 2 hrs later and same result.I h...

Resolved! A no-brainer!

After viewing the Rewards Catalogue, I now see it is a no-brainer - Speakout is nowhere as good a deal as Public Mobile is!! No need for further comparison! LOL. With Speakout, the charges never diminish!

Public Mobile reliability for use as a Land Line - My Results so far

Being that I am expense conscious and do like reliable products and services. Having a phone for family use is great......having and supplying a phone to allow me to be barraged with politicians, scammers, and surveys are down right annoying. Origi...

Acces selfserve

Hi,I can't get on the public mobile main Web page. It doesn't load at all. Is there any issue with Telus/ public mobile?

Resolved! Port In re-process

Hi, How can I request for another port in. Tried calling Rogers and they said my number still active on their end and the port process must take place within 72 hours. Thanks! John

Account suspended

Why is my account suspended and asking to pay when I don't owe any money and I even have credit.Doing strange things. Not allowing me to buy US roaming. Claims account suspended when the phone works.....with restrictions.

Phone does not ring and goes directly to voicemail

Changed provider. Stupidly ticked port the phone number. Text, apps, voicemail retrieval all works. Phone is notanswerable and does not ring.

Resolved! Phone compatibility ?

I have a very old ( ancient ) Motorola phone which I would like to use. It’s a Model G 3RD Generation XT1540 Printed on the box that it came in: “ Moto G 3rd Gen W/LTE unlocked” So far, I haven’t been able to find info that would give me a definite a...

Resolved! Cancel Account

I want to cancel my account but don’t see an option on my profile and can’t speak to a real person whether through the chat option or by calling *611. I’ve removed autopay, but it won’t let me remove my credit card details.

Payment

I updated the credit card information before the credit card expiry date for the auto-pay a month ago. Today the account was suspended due to no payment. I tried to enter the credit card information again but got message: something wrong, get back ...

Resolved! Travel to the U.S

I made add-ons before departing from Canada to the United States and it was the worst experiment I ever had with this company. It was like not having the internet at all. I wasted $35 on the add-ons so I could not use the service I paid for. What is ...

My Account

why am I having trouble logging in to my account?

Resolved! Funds

Hi, I have $5 of funds on my account, would I be able to put that into my next payment cycle? and if I can't would I be able to refund it to my card?

Resolved! How do I upgrade to the $50 10GB plan?

Seems like you have to be a new customer and there’s no one to ask. I am a current customer and want the $50 10GB plan instead of the current $40 5GB plan

Resolved! upgraded from 3G to 4G, speeds still very slow (2Mbps)

Hello, about 5 hours ago I upgraded from 3G plan to 4G plan, my speeds on fast.com still show average 2Mbps, sometimes slower, I have reset my phone, still same issue, please help,Mark.

Resolved! Outgoing call minutes - They don't refresh every month?

I noticed that every month my outgoing total 100 minute calls does not refresh every month, only when it's been fully used up.Is this intentional or just a glitch? If it is intentional, why is it like this?

Resolved! Phone not delivered

Hi,I wrote to someone last friday and she told me that I would have more information about my phone that was not delivered and that I ordered 1 month ago. I would like to know if my package is on the way.Thank you for your time,Louis Allard

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Data issue

Resolved! Text messages

Resolved! my phone is hacked

What is going on with the site?

Resolved! Fathers Estate

My Account

Resolved! Pay my bill

Resolved! Upgraded to 4g 14th July, still getting 3g speed

Resolved! Plan not reflecting

Resolved! Can't access my account page to make payment...

Resolved! US Data roaming not working

Resolved! Can't make payment or find account

Resolved! Refund of prepaid fee

Public Mobile payment update no working

Resolved! A no-brainer!

Public Mobile reliability for use as a Land Line - My Results so far

Acces selfserve

Resolved! Port In re-process

Account suspended

Phone does not ring and goes directly to voicemail

Resolved! Phone compatibility ?

Resolved! Cancel Account

Payment

Resolved! Travel to the U.S

My Account

Resolved! Funds

Resolved! How do I upgrade to the $50 10GB plan?

Resolved! upgraded from 3G to 4G, speeds still very slow (2Mbps)

Resolved! Outgoing call minutes - They don't refresh every month?

Resolved! Phone not delivered

Can use esim on new device

Rewards

3G shutdown phone compatibility

Iphone xr to iphone 14 sim to esim

Password logging in issues