Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Re: texting

Yesterday, out if the blue, I could not send it receive SMS messages from my brother without having data or wifi on, but I can text other numbers?Is anyone familiar with this problem?

Public Mobile after March 16, 2021

What is happening after March 16, 2021, with Public Mobile?

transfer number

Resolved! transfer number

Hi, I have a problem. yesterday I activated my sim card, and I want to transfer my mobile number from koodo to public. I also fill a ticket form for that, but still, my number has not been transferred. I need to do that urgently regardsSoudeh

Resolved! Long Distance minutes

I have 300 long distance minutes. But I am unable to make a call to Guyana. When I 1st bought this add-on, I made a call, but now I am unable to. Any reason?

Not recived SIM card

I bought a sim card since 15 January but I don't recived yet today 5th of Febrary.

Resolved! do not receive incoming calls

just (2 days ago) switched to public from virgin, Incoming calls go to another virgin #. Outgoing calls and texts are okay, what to do ?,can sim card be reflashed?

Texts not being recieved at random times

Hello all, I am having issues with receiving text messages. It happens at random times and is not limited to only one number. For instance, I was sent two messages from the same number, the first message went through, the second did not. They were se...

SMS (Text Msg) issues

Hi all,I am encountering a weird issue. My kids both use Public Mobile. When they are at school, they can text me (we all have 902 area code), but they can't text my wife (she still uses her old 604 area code). At home, they can send SMS (text msg) w...

Resolved! Two Plans, One Bill?

Hello,I have a Public Mobile plan for myself, and I'm planning to get a new SIM card for a family member's phone, so that he can have a plan too. Is it possible for me to combine the bills so that I can make only one payment (like a family plan, I gu...

Resolved! Posts are being edited....

I just noticed that all of my recent posts that included the phone number to the Telus Port team have been edited and had the number removed even though calling it solved the issue. There is no "Edited by...." and a reason like we see when an Oracle ...

Can’t access the email registered w/ PM for pass reset!

Resolved! Can’t access the email registered w/ PM for pass reset!

Hey guys, I’m Rachel. I need help!! So I have zero access to the email address I originally used to register for my public mobile account.Because of this issue: I can’t receive a password reset email to sign into my self serve account. How can I fix...

Resolved! Can't make local calls.

Today I tried making local calls & kept getting a recording saying it can't connect the call as I do not have a long distance add-on plan. What is wrong, why is it doing this?

Resolved! i can’t sign into my account

i’ve been trying for awhile to sign into my account. it’s saying the “field is required” when i have filled it all out. i’ve tried resetting my password and i tried making a new account and it won’t let me because it’s saying my email is already vali...

Advice on dealing with SPAM calls

Hello, I am receiving spam phone calls about once every 5 minutes. So far today, I have received 141 spam phone calls. This is actually happening to my Telus line, not my Public Mobile line, but I figured that the advice would be transferable. Ever...

One month free and 5Gig not showing upon activation

Resolved! One month free and 5Gig not showing upon activation

Hi,During the limited time offer of one free month and 5gig of date during January 2021 I entered my email and the web page said "This is confirmation that the email address you entered is now eligible for this limited time offer..." "activate by Feb...

Reduced voice coverage Winnipeg

I received a text a few days ago indicating that Wiinipeg and Brandon, the two largest cities in Manitoba, will experience reduced voice coverage. The text also included a phone number for more info. When I called the number I was asked if I wanted t...

Resolved! voicemail message timestamp - how to change time zone?

Hi, all.For playing a voicemail message, is there any way to change the annunciated timestamp to use local time (or specific time zone) format instead of UTC? I've gone through all the menu options and couldn't find anything applicable.

Locked or unlocked?

I was given a phone but have no clue if it's locked or unlocked?

Plan suspended

Help! My plan has been suspended because PM couldn’t charge my credit card. Called my bank, the card is fine and it’s the same one They’ve been charging for months. thanksJ

Sim card still not arrived & tickets not being answered

Please can somebody point me in the direction of a meaningful way of contacting Public Mobile - my sim (ordered 20 days ago) has not arrived and none of my tickets have been answered

Resolved! Can't receive international calls/texts

I transferred my number a week ago and was able to call and text locally with no problems. However I found out today that my parents in the US have been unable to reach me through either calls or text since I switched to PM(almost filed missing perso...

How do I keep my koodo #

I need to keep my koodo number . How do I do this??

Prepaid credit card will not register.

Prepaid credit card will not register. Require moderator.

Resolved! International Texting

The plan includes unlimited international texting. Does it work both directions? I.e. If I call the USA from Canada I'm O.K but what if I call from the USA to Canada?