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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11135 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22069 Views
  • 181 replies
  • 24 Bravos

Deactiving an add on

I added a US plan but didnt realise it is immediately activated. Can I deactivate until I'm in the US? If so, how? Thank you 

Resolved! Money on plan was not used monthly as agreement

In the begining of October l started a plan for 25 dollars per month for a period of 5 mths . l had paid a total of 169 dollars including tax , but by the end of October my plan had ended with a balance of zero ? somehow my 25 dollar plan was spent i...

rkvandle by Great Neighbour / Super Voisin
  • 979 Views
  • 9 replies
  • 1 Bravos

Resolved! Can't make calls

I have a $40 plan every month, I had $23 in my account so I bought a $22 voucher. I was gonna apply it later today since my payment is due tomorrow but when I tried making calls today I'm told my plan doesn't allow me to make calls even though I have...

zoeongp by Good Citizen / Bon Citoyen
  • 889 Views
  • 16 replies
  • 2 Bravos

Resolved! Calling to Europe

Hi, I have just purchased 400 International minutes for $15, however, I still cannot call to either Germany or the Netherlands. Please help 

Alexkuch by Great Neighbour / Super Voisin
  • 914 Views
  • 8 replies
  • 0 Bravos

Resolved! Account Sign-in vs Community Sign-in

Hi, I forgot my original Community Sign-in so I created a new one. The question is if I participate in the Community and earn Badges and Bravos, will my rewards be auto linked to my personal account or do I have to connect both accounts under self se...

IssacKu by Great Citizen / Super Citoyen
  • 1676 Views
  • 40 replies
  • 0 Bravos

Change plan

How can i change my current plan to go for new plan?Whenever i try to go for new plan system show some kind of errors which i attached in thefile can anyone tell me that how can i fix this issue?

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Jrt9002 by Good Citizen / Bon Citoyen
  • 839 Views
  • 15 replies
  • 0 Bravos

Resolved! account number

hi i need my account number to port out my number

jamesum by Great Neighbour / Super Voisin
  • 770 Views
  • 6 replies
  • 0 Bravos

Phone number not working after porting.

I have been with Public for 2 months now. I ported my previous cell number and its not working. The phone and my Public account both show the number and when I first ported it the message was that it was successful, but it is not. I had a moderator c...

PeterA by Good Citizen / Bon Citoyen
  • 1150 Views
  • 5 replies
  • 0 Bravos

Resolved! USA add on

Does International calling include the USA?

Birthday by Good Citizen / Bon Citoyen
  • 842 Views
  • 13 replies
  • 0 Bravos

Resolved! Transferring Data

Hi all, This may be a silly question but is there a way to share data between public mobile accounts. Both me and my husband use Public mobile, I have a talk and text plan and don't use data. Thanks to the folks at public mobile I got a complimentary...

slavicazd by Good Citizen / Bon Citoyen
  • 1457 Views
  • 7 replies
  • 0 Bravos

Resolved! All my data the whole 10gb was sucked up in 2 days..

it says it was my hotspot and i feel really screwed over as i just upgraged to the 60$ plan.. any way to earn a bit more data for the month? This was a phone glitch and i have been very happy with the service up till now.. 

Jaytag35 by Great Neighbour / Super Voisin
  • 1238 Views
  • 16 replies
  • 0 Bravos

porting number from voip service

Hi, I created a ticket last week to have a number ported from a VOIP service but I received an email saying the case was closed, even though the number has not yet been ported.  Can I set up a time to speak to someone over the phone to figure this ou...

cweiss by Great Neighbour / Super Voisin
  • 565 Views
  • 6 replies
  • 0 Bravos

Resolved! unable to receive calls (saying not available)

hii made transfer of my old number which was cancelled by previous provider to public mobile.but I AM NOT able to recieve any calls , its saying not availble.Although the data is working and I can make calls .How this can be solved ?

sharifa by Great Neighbour / Super Voisin
  • 776 Views
  • 5 replies
  • 0 Bravos

Resolved! Call Forwarding Not Operating

A couple of days ago I activated call forwarding on my Android cellphone in order to forward calls to a landline phone I'm now using.  The Android cellphone displays a greeting screen message that is showing "forwarding all calls" and when I first te...

Eddy_222 by Good Citizen / Bon Citoyen
  • 1410 Views
  • 17 replies
  • 1 Bravos

Resolved! Account was suspended, autopay feature failed

This is my first time seeing my account suspended, I have always used the autopaying feature to make it work but suddenly today. It didn't pay at all and I lost data for the entire day which was critically important.  I entered a new credit card and ...

Extinque by Great Neighbour / Super Voisin
  • 765 Views
  • 4 replies
  • 0 Bravos

Resolved! My account

Your system is very frustrating as I am trying to ask a private and specific question and your system is forcing me to share my private, confidential and personal information which seems at odd with the Quebec privacy act. Anyway here is what I need ...

gandhiman by Great Neighbour / Super Voisin
  • 461 Views
  • 3 replies
  • 0 Bravos

Resolved! autopay reward

Didn't receive autopay reward  in September  I'm on autopay for my monthly bill, but for some reason, my autopay reward wasn't deducted from my last bill and I can't figure out why. My account overview confirms that I'm on autopay and I have the ward...

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karenli0320 by Great Neighbour / Super Voisin
  • 1287 Views
  • 9 replies
  • 0 Bravos

Resolved! Oracle

What does Oracle mean? 

ljdemont by Great Citizen / Super Citoyen
  • 701 Views
  • 6 replies
  • 0 Bravos

Resolved! Multiple lines

Can I have more than one line on my account? 

ljdemont by Great Citizen / Super Citoyen
  • 962 Views
  • 4 replies
  • 0 Bravos

Resolved! payment

I hope that is someone in the PM who can check my last payment. Rewords, the bonuses and payment M/C $124.30 on 24 October 2019. I count on full explanation and corrections.

Lech by Good Citizen / Bon Citoyen
  • 1080 Views
  • 11 replies
  • 0 Bravos

Resolved! Porting number from Fongo takes forever

Hello, I'm new to Public Mobile. When I activated the service, I've also requested to transfer my Fongo# to PM on Oct 26, but since then, I haven't recieved the porting completion notification, and my number is still displayed as "No Caller ID", so I...

akyaki by Great Neighbour / Super Voisin
  • 2495 Views
  • 9 replies
  • 0 Bravos

Over-billed?

I'm a long time subscriber. I pay $135 each quarter including tax but was recently charged $175. How can I get a refund?

pharaoh198 by Good Citizen / Bon Citoyen
  • 944 Views
  • 9 replies
  • 0 Bravos

Resolved! SIM / Phone Number Compromised - Help !

Hi, Need help on a SIM card / Phone issue. Got a call from my bank saying they locked my account because it has been compromised. Appearently someone tried to get a new SIM with my exisitng phone number and logged into my online banking. Any way for ...

wanderer11 by Good Citizen / Bon Citoyen
  • 1280 Views
  • 10 replies
  • 0 Bravos

Resolved! Understanding Payment History

Hey Everyone; So maybe a silly question, but coming from a Post-Paid service, I'm just trying to clarify the payment history feature under My Account - no issues on payments or anything incorrect, I just want to understand it better.  So my question ...

ShädøwWølf by Great Neighbour / Super Voisin
  • 624 Views
  • 4 replies
  • 0 Bravos

Resolved! $15 plan

May be this is kinda silly question. The $15 plan says it includes unlimited international text messaging. How about local or national text messaging, are they included? Thanks.

2019newuser by Great Neighbour / Super Voisin
  • 800 Views
  • 6 replies
  • 0 Bravos

Resolved! Cannot setup iphone 7 on Public Mobile

My info banner at the top of my iphone confirms that I am on the Public Mobile network but I cannot enter the setup values as I cannot find all of the required fields which need values.The instructions say to enter:APN:SP.MB.COMMMSC: http://aliasredi...

derekwatson by Great Neighbour / Super Voisin
  • 791 Views
  • 7 replies
  • 0 Bravos

Resolved! Charged BC tax in alberta

I am charged 12% tax instead of 5% when activating my SIM. Please help me with this.

Jasgrewal by Good Citizen / Bon Citoyen
  • 1267 Views
  • 13 replies
  • 0 Bravos
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