Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I forgot what my pin is so I can’t use Addons how do I find it
I tried to change my plan before autopay renewed it and couldn't so it was renewed on the 10th on the plan I'm trying to change. So I still can't change it. It says pick your plan but no options to choose from. I want the $60 or $70 plan but I thin...
I have lots of long distance minutes. If I am out of Canada can I use these minutes. If in Europe can I call other numbers in Europe. If in USA can I call Canada or call within USA ? Where do I get this info?
I typically use a small amount of data. While travelling across Canada I used more, so I added more. Now in Nova Scotia and even where cell service is good( which is not always on the Fundy Shore) my data is not working. It is difficult when in a cit...
Unable to port to Freedom mobile. Provided account number and phone number. tried 4 times. Freedom blames PM and I'm stuck in the middle...
Phone stopped working even though my plan has funds and setup for autopay. Very frustrating as there's no support.
My daughter is with PM, has been for a couple years now. Never had an issue up until the last 6 months. She’s able to call out but can’t receive calls. Goes straight to voicemail. I can sit next to her and call her phone and she don’t get the call. I...
Per subject line, can't self-register a new SIM with an existing cell number (Koodo, same carrier - go figure).I took a new cell number to bypass the error but can someone give instructions on porting my existing number?Thanks!
My account is disabled becuse my credit card was cancelled. I would like to re-estblish my account with anew credit card
How do I find out what my account number is with public mobile?
Hi all, recently my data has not been working on my account. It asks me to sign into a network but then says "system network error". I tried checking my plan on the website to see if anything had changed but every time I click on that it logs me out....
My plan had been inactivated due to a glitch of my MasterCard blocking my autopay. I have submitted a reactiation online, how long will it be until I can use the line agin?
Should network mode be LTE/WCDMA/GSM? Cant select network mode manually but it has auto connected to public mobile. Or is this just poor coverage issue not going to be able to rectify?
trying to login to my account said i have the wrong Email address when try reset password
I am a new activation and used a friend referral code but I did not get the $10 dollar discount and she did not get $1 reward for friend referral
I didn’t use my all data.but that shows there is nothing left.I have 2.5gb and i used 2.1gb now.but it stopped already.
I was assigned ticket #196718-342 on May 8, 2022 but have had no response. How do I get a response? Tx.
My international minutes have almost been used up. I have made no international calls. Local calls show 1 minute. Where did my international minutes go???
I added text and talk for 15 but should have added the 20 dollar talk, text and 250 mb of data. can you switch me to that package? thanks, Darryl
I am unable to use my 4 digit pin number in order to reactivate my account. How can I change it?
I cannot reach my friend on Telus Landline since I put a new SIM card but my friend can reach me with same landline on my mobile. When I dial his landline number, I get this voice message "8UV1 your call cannot be completed as dialed please check the...
I don't remember my password or security answers. I would like to reset password to access my account. Is there a live representative I can talk to.
Received a call said my PM phone number was used in India for scam.Checked my usage records and everything normal. Should I change my number to avoid any trouble ?My old phone number belong to a Indian lady
I have just signed up with PM from a koodo account and now I need to change to my old phone number please.
I have had my account for over 10 years and do not remember the account information as I use top up cards.I have lost my phone and I am unable to get a new sim card without getting into the account. How can I get access to my account or transfer the ...
Phone number
My phone number is suspended and I tried to recharge of $10 but when I login again it’s asking me same payment again
Hi, I was on a grandfather plan for $10. I have setup autopay with this plan and had no issues for years. Then recently my plan was expired and my phone is deactivated on Apr. 28. The cause of this was a sudden increase on my monthly rate of $10 t...
I just saw this and I'm depressed again! It just gets harder the further you go with the new reward system! At the beginning, you still have some bonus points from PM, but after redeeming the rewards to reduced your monthly bills several times. Your ...
