[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Difficulty updating payment information
Hi there, I am having difficulty updating my payment information since there is new website. I am trying everyday but its giving me same error." Sorry we didn't find what you were looking for" error 404.
Resolved! I want to get back the phone number of the phone I lost. I don't have the SIM number. What do I do?
Hi,I lost my phone a month ago. The phone was activated with public mobile. After noticing that I lost it, I canceled my plan. I got a new phone and got a new SIM card. I tried to transfer my old number but couldn't since I don't have my old SIM car...
Resolved! Call history full of outgoing calls I didn’t make!?!
I have been out of the country for the last months, and paying for the $35/month plan despite not being able to use my phone number at all. I just logged on to change to the basic plan and took a look at my call history for the last 90 days (the max ...
Resolved! Removed Autopay but still got billed
Hi, I removed Autopay but still got billed for the next cycle. I have not used the plan since last cycle. Can payment be refunded?
Help I cannot receive any phone calls
When called it says I'm not set up to receive phone calls. And if I go into supplementary services this is the error I get.
Resolved! Cannot call my plan
The plan that I have has US & Canada unlimited calling however, I cannot call to Canada from the US? Any solutions?
Resolved! please help me unlock huauei scl-l04 phone
by law the carrier does this for free not spam but the law
please help me unlock huauei scl-l04 phone for free
removed spam
Resolved! Port number
How will I know if my number port is successful?
Receiving some MMS but not others
Does anyone have any idea why I receive some MMS but others "time out" or I receive a message saying " can't get MMS not connected to the network "... But I am connected, my data is turned on. It seems to only happen to MMS sent by one of my daughter...
Resolved! Activation not working
Hi I am new to public activated my SIM card an hour ago and my new number is not working.How long do I have to wait before my phone number will work??
Resolved! Sim card
@I have a sim card that was already activated but I don't know the 4 digit password how do I find out what it is ?????
Resolved! International minutes
If I have international minutes in my account, can I use them to call home if I'm in Ireland.
Resolved! refurbished phone
I purchased a refurbished phone and it won't last a few hours and it is dead , I cant make or receive calls either, I want a refund how do I do that. Or do I call my credit card com
Resolved! Travelling to US for 5 months
Hi, One of our son's will be doing an exchange term with a US university beginning soon, and will be away for 5 months. During this time he won't be using his PM phone account. He's been with PM for a number of years, so we don't wish to forfeit his ...
Resolved! Phone service not working
Recently had phone number changed with a PM Moderator and the phone worked for awhile and now I have no service.Also can you please verify my telephone number which should be xxxxxxxxxxxx. Thank you.
Resolved! Bill payment
The email which is used to register is not working anymore and now I have to pay the bill. But they are continuously send codes to that email to verify. Please help me with this problem . Thanks
Resolved! refer a friend not showing
I got a referral completed and my referral asked if it went through 10 days ago .. the agent advised that it went through 11 days ago and it would take 2 days for it to show .. i still havn't seen it on my account yet .. can anyone help?
Resolved! Used all my minutes ?
I got a new plan two days ago. I paid $60. It includes unlimited talk and text in North America and 10 Gb of data. Today, is telling me I have used all minutes !! And I have not even called outside
Resolved! my email has changed
need to pay to my account
Resolved! unused US data
Hi, I didn't end up using all my 1gig US data, but I had also bought 500mb so that is unused. Don't suppose I can return it?
Resolved! Public Mobile not recognizing my number as Canada number
Hi,I am returning to Public Mobile but is not recognizing my phone number as Canada number so I can maintain same number. What do I do?
Resolved! Login issue
My login is no longer working,I’ve reset the password three times, still doesn’t work
Payment Issue resulting in No Service
I have automatic monthly payments to my Visa card. And have not had any issues. On the phone I was told I owed $3 and now I owe $7. My payment was due July 19th and I have been without service. I tried to upgrade to 4G speed and 6G monthly on July 18...
Resolved! I need a PIN reset
I need a PIN reset
Resolved! Can't login to self serve
Can't login to self serve
Resolved! Voicemail list
Where can I see a list of voicemails?
I got Emergency alert every 1 min non-stop since 6 am
This is not the first time I am having the issue, non-stop emergency alert for every 1 minute but this time started from 6 am this morning till now (11:48 am). There is no way to stop it from the phone setting.
Resolved! Data isn't working
I lost my SIM card and got a new SIM card, inserted it into the phone, and changed the SIM number on the profile setting. And now, calls and texts are working with the recent phone number with Public Mobile. However, the data isn't working at all.I h...
Resolved! Incoming International calls
Hello, I am new user here. I have a basic plan of 40/ month with no international add ons. What will happen if some international call calls me? will I still be able to receive it?
