Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My calls to voicemail fail. I get a "Error performing request. Unknown Error" message. It used to work fine. I made no changes.
When I setup my public Mobile account I used the promo code 12MONTHS2GB. but it has not been applied to my account.
i forgot my password and try to reset it but my email did not work , please help me to reset it.
I just activated my sim yesterday but saw a flash sale for the same plan today 25$ with 2gb data free each month for a year. is there anyway i can add this to my plan as it will definitely help me get around the city.Thank you!!!
Account is good and I have tried all advised help actions. Help!
I purchased US talk & text, as well as data this morning. Only the data is showing up in my overview, but the tal & text shows in my payment history. Is it safe to assume it will work as expected? Thank you
I've been using the same credit card since December 2021, as of today, Public Mobile says this credit card info can not be verified... I tried another credit card, same problem... can any help?
My husband and I signed up for PM in March 2022 and enrolled for AutoPay. On April 1st, we both did not have phone service, and I was not charged via AutoPay. After waiting several hours, I manually paid for our plans to resume our service. In the ...
I want to cancel my account for an extended amount of time but I'm afraid I'll lose all my referrals will be lost, is there anyone I can contact about this? Or if anyone knows any more info please help me out!
Travelling to the US in May and wondering if theres a plan available to save on data charges
This is terrible, that my number has been a problem since yesterday and you did nothing to solve my problem. And I didn't receive any response from your CSA. I paid all the fees. I paid every month with autopay in my public mobile account, not the ot...
hello,I received a message from a Public Mobile that one of my refer a friend credits stoped ‘due to their account inactivity’. I have only referred one person - my husband. We did not cancel his account or deactivate it.was his account hacked?He can...
Definitely the card or account as it wont work in any phone but other pm sims work fine in this phone. Need help asap. Thanks
Hello,My voucher was not accepted, not with *611 and not online.I was at the superstore, they said the vouchers were activated.I tried to submit a ticket, but my account could not be verified.Service unavailable. Please contact the Customer Support A...
@CS_Agent i forgot my emaili can’t create a ticket because it says my number is invalid I just want my account number
Hi, I am trying to access my online account, but it’s not recognizing my password or email address. Please help. Thanks
When I port out to another provider tomorrow, I will have unused funds left on my account. Is there a way to get those funds back?
I’m looking to get my husbands older number back. I would like to change my current number 250-xxx-xxxx to his previous number of 778-xxx-xxxx. Our customers and distributors are more familiar with this older number. I have called it, it’s no longer ...
Hi folks, I am presently on US roaming add on 15 cad talk/text and 20 cad @1gb. I do have a international calling add on my account for India and Pakistan. I do sufficient talk time left. But some reason the calls are not going through to India. Is t...
I'm on the $25 plan with autopay. It looks like l've used up 500 mb of data and now I have no more data. It looks like my account doesn't recognize that I have autopay turned on. Thanks.
duplicate thread
The number I usually access voicemail is 647-580-4002, where I need to enter a password to access it. I checked my usage log online recently and noticed many outgoing calls to 647-580-4001, which I never made. After searching it up I realized it was ...
The bills are very confusing and can't submit the way they are formatted for business expenses. They don't show the total owing nor the taxes. I would switch my husbands phone plan to public mobile but can't until the billing shows the data that is...
My wireless data has not been working for days since I upgraded my plan from 2GB to 10GB - I have reset the phone- Taken the SIM card out and switched with another Public Mobile user- No data on their phone and data on my phone with the other sim car...
Hi I just ported my number off Public Mobile to another provider. There was 21$ left in my account, and as soon as I ported I am not unable to access selfserve. How do I get this 21$ back? I'm not about giving money away for nothing. Thanks, Rod
Hi, It appears there is a charge of $ 1.30 when paying with credit card. Does the same fee apply if I use a Debit card? Thanks
I am traveling to the USA for 1 month. Have had to add the $10 US texting package to my account. And my husbands. We have been charged $34 each time!? And the texting is the USA does not work, it has never worked, we have tried it 3 times. So ive bee...
Unfortunately, I removed my rogers sim card before receiving the port confirmation message. As it's expired now, I need Public to send another port request to Rogers. Please help or advise. Thanks@CS_Agent
lost my phone, just got a new one, and new sim card, is unable to activate card
