One month free and 5Gig not showing upon activation

[jmeborg]

Hi,

During the limited time offer of one free month and 5gig of date during January 2021 I entered my email and the web page said "This is confirmation that the email address you entered is now eligible for this limited time offer..." "activate by Feb 8, 2021".  I have just activated my new account but this promo is not reflected in the price nor addon's.  Will this appear on my account automatically or do I need to do something else?  Maybe just need to be patient. 🙂

Thanks you!

[jmeborg]

Thank you! Good to have all the information.

[jmeborg]

Thank you!

[HALIMACS]

For more precise details, @jmeborg , here's the New Year's Promo Announcement:

Hey Community, 

For a limited time only, new customers can get their second month free when they activate on any plan online. (Plus an additional 5GB of free data when they activate on select plans!)

This offer is available to new customers only. Rules and conditions apply.

5GB Free Data Plan Eligibility:

• Quebec: Customers must activate on any plan of $23 or higher
• Rest of Canada: Customers must activate on any plan of $25 or higher

*Second month free promo applies to new activations on all plans. 

How to Get this Offer: 

1. Submit your email address here 
2. Receive a confirmation message that the email address you’ve submitted is now eligible for the offer.
3. Activate on any plan online before February 8, 2021, 11:59PM EST to redeem this offer.

How to Activate:

1. If you need to purchase a SIM card, click here to order a SIM card online through Public Mobile. Your SIM card will be shipped within 3 to 7 business days. You can also order your SIM card through Amazon, and choose your shipping speed. Alternatively, you can purchase a SIM card by locating a retailer near you. 
2. Visit activate.publicmobile.ca to activate online.
3. The credit value that you will receive will be equal to the price of the rate plan on which you activated your SIM card. This credit will cover the rate plan cost only. It will not cover additional costs such as Add-Ons.
4. Eligible customers will be credited the 30-day rate plan amount within 30 business days of activating. These credits will count towards your next plan renewal.
5. Eligible customers will be credited the add-on bonus within 30 business days of activating if applicable.
6. You will not need to top-up your account at your first renewal date, unless you purchase Add-Ons, change or future-date your plan to a more expensive plan during the first 30 days. Note that, if you have registered for AutoPay, you will continue to receive your $2 AutoPay reward every 30 days. All Reward rules, which can be found at publicmobile.ca/rewardrules, apply.  

To learn more about Public Mobile, click here.

- The Public Mobile Community Team

[dlambro]

The one month free credit will appear on your account as a credit equal to 1 month's fee in about 10 days.  The 5GB free data will appear in your account as an add-on, probably next month as it can take up to 30 business days to be credited to your account.  As long as you qualify and activated a plan valued at $25 or more, then you should qualify for the 5GB free data add-on.

[HALIMACS · Accepted solution]

Hi @jmeborg 

The promo details state it could take anywhere up to 30 days from activation.

Most users have seen the 5 GB appear in as little as 10 days.

You will see the free month credit appear just before your 1st renewal.

Welcome to Public Mobile!!!