Get Support
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 93 replies
  • 18 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 178 replies
  • 21 Bravos

Resolved! Porting number from Koodo

I'm very new to PM - in fact none of my friends are on it. I'm trying to port my number from Koodo to PM and I feel like it's sacred knowledge. The web form during activation of my SIM on PM told me to select a new number before trying to port my Koo...

Five_bucks by Great Neighbour / Super Voisin
  • 20 replies
  • 0 Bravos

Resolved! Regreting switching to public mobile right now

When I researched the switch from Koodo to public mobile it seemed pretty easy. And that it wouldn't be an issue switching my phone number over too. But I've had nothing but difficulty and it isn't being solved. Might just have wasted my money and ti...

Noah6179 by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos

Resolved! Wal-Mart referral credit

I have referred a couple people through Wal-Mart during their 10 credit deal and have not received any how long does this take (it's been more than 2 weeks)

Tarah by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Not registered on network?

HelloI just got a new number PM, registered online, paid my plan, it says my account is active but:First day I couldn't make calls, just receive them( sms were ok). After a factory reset of my phone( kodoo unlocked) now the result is:Not registered o...

MatiBoss_31 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! 5 mg bonus data

Is the 5 mb bonus data advertised on the deal for May 25-26 a one time bonus, or do you get the bonus every month? thanks

Resolved! Plan Expired and Suspended Account

Hello, I seem to be getting multiple signals with my dashboard/welcome screen when I log into my Public Mobile account online. See a screenshot here. So I had a plan, which was that promo plan for 4.5GB + 500MB free. I don't recall it being the promo...

Screen Shot 2019-05-25 at 1.39.50 AM.png
CannedPringles by Great Neighbour / Super Voisin
  • 19 replies
  • 0 Bravos

Credit Card can’t be verified

Hi guys,I receive always the message that my card can’t be verified as I try to make a payment to reactivate the service! I did pay already other stuff but on public Mobile it won’t work.  Current status is suspended with 2$ balance and on 06/27/2019...

SteveK by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Payments variations

Hi,i was charged less in my first 3-4 months and then recently i was charged almost $42 for the same plan. I’m not understanding the change in my billing? Is there anyone I can have explain it to me? - thanks in advance 

Shabana67 by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Resolved! I can't make my monthly payment, and thus have no service

Hello,  I tried to make a payment to my account, but every time i try to do it, it says that the amount due is $0.00 but when i go back to the main page, it's telling me i need to reactivate my plan. I don't know what to do but I can't use my phone?

ericngm by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

Resolved! Looking to switch my dad over to Public

Hi everyone, With the current offer I’m thinking of switching my father in law over to Public from bell.  Its a decision  between Public and Freedom.  Our main goal is both Canada and US phone calls with a very minimum amount of data.  The cost for f...

andsoitgoes by Great Neighbour / Super Voisin
  • 21 replies
  • 0 Bravos

Resolved! account set up

I have had my phone on public mobile for months but have not tried to do the online account set up until now, as I need to upgrade my plan. When I tried to do the account set up I am not getting the verification text

sue3 by Great Neighbour / Super Voisin
  • 15 replies
  • 0 Bravos

Resolved! SIM card not supported

I activated my SIM card but this message comes up when I check my phone.I unlocked my phone todayHELP Your IMEI - ************118   Your device has not been reported as lost or stolen.The Network Compatibility check cannot be performed at this time. ...

nerissashort by Good Citizen / Bon Citoyen
  • 10 replies
  • 0 Bravos

Sending pictures in texts

Why is that I can' t send pictures in my text messages. Mobile data is enabaled.The phone was on Bell and Telus before, remember when I switched from Bell to Telus I had the same problem and Telus had to create a Telus Access Point Name under Mobile ...

Cooja by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Plan not working

Help! For the last few days I cannot send or receive text or calls.

Llyr by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos

Resolved! Plan suspended

My plan has been suspended although there's no amount due. I keep trying to add funds, but it tells me there's nothing owing.  I have $15.00 in available funds which is enough to cover the month's plan.  What do I need to do to reactivate the service...

Truigrok by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! samsung a10

Hı ! I whant to know if the samsung a10 work whit public mobile. The cell information are: GPRS/E: 850/900/1800/1900, 3G: 850/900/AWS/1900, LTE: B1/B2/B3/B4/B5/B7/B8/B12/B17/B20/B38/B40/B41The phone are very new so it not listed on

Morak by Good Citizen / Bon Citoyen
  • 10 replies
  • 0 Bravos

lucky mobile transfer to public mobile

Hello I had some problems about transfer to PM from lucky mobile,It's strange that I can't find Old Service Provider Account Number  at lucky mobile website.could i ask Who has any experience in this problem? 

w335774225 by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos

Resolved! Multiple accounts

Is there anyway you can have multiple phone numbers under one account, instead of having multiple accounts?

Seahorse by Great Neighbour / Super Voisin
  • 10 replies
  • 0 Bravos

Resolved! iMessages sent from home wifi counting toward 50 text messages

Just got the basic talk/text plan for my daughter with max of 50 outgoing texts/mth. She got her iphone for her bday yesterday evenng and sent out a few text messages from home using imessage, but when I looked at her usage it showed 8/50 used.  The ...

Kate23 by Good Citizen / Bon Citoyen
  • 33 replies
  • 0 Bravos

Resolved! Transferring a number

Tried to transfer my Koodo number but keeps giving error? When activating my public mobile SIM card it said to transfer my number from Koodo after activating, now it’s not working

Reoccurring Automatic Outgoing Text Messages to "7723" - Resolved!

I managed to fix this concerning issue on my device, so I hope this article helps others in a similar situation. This only really impacts you if you are on the $10 plan which has a limit of 50 outgoing Text Messages per month...Quick Background and P...

Public Mobile - Usage History.jpg Phone_Permission_SMS_Fix.jpg
PMFanatic by Great Citizen / Super Citoyen
  • 17 replies
  • 9 Bravos

Resolved! Add-ons

Hi there, If I change $10 plan to $15 plan, what happens to my 400-min talk add-ons? I still have more than 300mins left. They will disappear or still with my new $15 plan? Thank you! Leon

qy0301 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Walmart @ New Sudbury Center

Howdy folks,  Just sharing my experience with the New Sudbury Center mall (Walmart) location. At first it was abit tricky since I wanted to port my number from Speakout Wireless, but the Walmart employee who helped me managed to get me hooked up to a...

RevCo by Good Citizen / Bon Citoyen
  • 10 replies
  • 1 Bravos


my payment was due on may 13, i was  sent a text  thanking me for it on may 13,@12:O2. Now on may 23, my phone was suspened and it is  telling me a payment is due but it is not due till june 12. What can I do to fix this? it was only active for 10 da...

James39 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Data

How many mg required to take pictures and odd online search? 

suz by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Resolved! Adding minutes

 Hey Everyone... My parents called each other and forgot to hang up the phone so all 100 mins gone. Just want to confirm that if I add the $8 add on that they will be back up and running? Man... getting them on smart phones has not gone well, time to...

TheOldVR by Deputy Mayor / Adjoint au Maire
  • 6 replies
  • 0 Bravos
Need Help? Let's chat.