Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Just received an SMS from 5179 for some Koodo publicity and I never authorized my number for such use. How can I turn this off because I cannot find any option to stop it anywhere. I hate ads and I've been with PM for more than 1 year with zero ads s...
Hello everyone! I started with Public today, as they have a $50 plan with lots of data and unlimited talk to the US, which is awesome. However, I noticed the plan also said "Unlimited International Text". The $30 plan said Unlimited International T...
Was just wondering why my data usage is climbing when I've been connected to wifi??
If I purchase the "500 Canada-wide Long Distance minutes" and "200 U.S. & Canada Long Distance minutes" add-ons, will the 500 Canada-wide minutes take precedence over the 200 minutes for Canadian numbers?
I have been with Public mobile for years with the same number. Recently my Samsung galaxy S7 is unable to receive calls or texts, I am however able to send text and make outgoing calls with no problems. The phone is not in flight mode, do not disturb...
Public mobile will not accept any of my cards .. even the one that i have been using for years to pay with ... trying to top up my account .. says " cannot be verified " is this a temporary issue ??
I bought a SIM card from Public Mobile. When I tried to activate it (twice) today (Aug. 26) I received an invalid SIM card number message. I checked and double checked and I believe the number is correct. Could it be an issue with trying to activa...
My phone show no service since 8am this morning.Tried my sim card with another cell phone, still doesn't work.My wife's phone has no problem with the same service.What should I do?
My bill is due tomorrow. However it's not letting me log in. It's saying not valid. I had an issue too when I signed up. Kept booting me out but did activate sim card
I have the $50 plan with the $2 discount for autopay. My question is, why is my bill total $53 and some change. Every other provider I have been with does not charge taxes on their quoted rate. Second question - where can I find my bill to review i...
Hi there, I have a plan that gives me 7.5G of data for 120 days and was told that I am at 95% used. This is odd as I am on WiFi all day and barely use my data. When I look at my usage, it is showing that only I only have 1G of data on my plan and tha...
Bought this phone new several months ago, been working fine so far. My phone started displaying this message last night on the screen where it normally says "public mobile", it says "unregistered SIM". Tried to make a phone call this morning and it s...
I've been locked out of my account. I failed to answer my security question to change my password. What should I do now? Thanks!
Nothing is going well for me today. What the heck is going on Its about the Walmart post BTW.
I transfered my number to another provider and now I can't access my account to delete the autopay , what should I do ?
I lost my visa card and missed a payment. I have updated your system with my new visa and sent you a payment. why is my phone still not working?
for some reason my payment is not coming out of the credit card I have on record. I phoned the card company and they said the problem was with public mobile. There is plenty of credit on that card and I can go in and do it manually with no problem.
Tried to activate SIM card. Got to end of payment. Came back Error. Started again. Couldn't get past first page. Came up invalid sim. Can't get past that.
Hi ! I just tried to activate online and, after inputing all the data and waiting for activation, it gave me an error and sent me to restart the process. However now it shows me the SIM card number invalid and also I can't log into the account as cre...
I have been with public mobile for about a year, but this billing cycle in my 2 accounts, neither received the $2 autopay or the $1 referral.
Basic talk text plan is $15. Payment voucher is not offered in that amount. I have to buy at a higher rate. Does the difference I buy get saved and applied on my next 30 day activation or do I still have to activate the next 30 days with another vouc...
Yesterday I changed to the $15 plan to be activated on renewal. Today when in self serve and I try to click the Plan and Add-Ons tab or Plan Details button I get and an error page. On the change plan page the columns are blank with no plan informatio...
Hi everyone. Today's been my first day and I'm just tinkering around and looking on the forum for answers. I signed up for the 40$ 4G plan with unlimited International text and picture messaging. I have an iPhone 8. I am able to send and receive pict...
I am trying to port out my number but the other carrier (to which I am trying to port) says my number is cancelled by the public mobile. What should I do I was using that number till yesterday how can they cancel it Is there any solution
Hello, I have been using Public mobile for past month and I signed up my wife today with PM. I was looking for a refer a friend code application but the girl who was porting the number in, didn't ask for one and when I told she said she ...
I can't deactivate my sim card because I can't access my account . I changed my email server recently so I can't recover my password .
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