Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hello, This morning when I woke up my phone is displaying a different number than what is mine. I cannot make outgoing calls but I can text and it’s coming from a different number. can anyone help me please?
I can log into the Community (obviously ), but I cannot log in on the ticket submission page. I've tried both my Community login and my Public Mobile account login. I receive the error "Error logging in". Help!
I had funds in my account sitting and saw that they upped for 4g network instead of slow 3G… so I added the extra funds and clicked on change plan when renewed (yesterday for renewal today) and it didn’t take?
Follow up to my previous concern. Found out my Public Mobile plan no longer works in US. Need service for three weeks. Wondering what my best option is. Can I purchase new SIM card and use in my phone while here and replace my PB SIM card when I get ...
Hi, I am having some issues with mobile internet and am wondering if Public Mobile intends to address this issue. I live on Prince Edward Island. In the winter time I have no issues with mobile internet at all. Now, at the peak of tourist season mobi...
What happened with texting on or after 9 am? While I did not mind the payment reminders and confirmations. These ones irk me! What do you think of the texts?Why are they doing this?
Since the installation of MyAccount, I receive an error every time I try to purchase an add-on. I can’t really do anything except view MyAccount summary page. Please help.
i bought a plan for 3gb for the month while i visit and used it up already, so expensive to buy more data. can i cancel this phone number and use same sim card to buy a new plan for this month?
Hello family, Plz while I was in PM before I exited, I used to enjoy cash reward (applied to my subscription) for auto-renewal and referral bonus. But now that am back, I see the reward system has changed. Now on point basis.Does it mean that, I can'...
I placed an order for SIM card on July 24th. And I still have not received anything in the mail. And it does not look like my shipping page has updated either. However the initial fee for the SIM card was charged to my credit card successfully
How to I Cancel this service for Christ? Satan himself could do better with the blower.....at least you get something if you sell your soul to the Lord of the Horry Underworld, but I get **bleep** all, no service, and I have to pay, and on top of it ...
Activated account, but phone shows no service, 16 hours after doing all this. Laboursome, laboursome, time wasting, and rage building. No wonder every other company has humans still working for it.
I had 4.5 GB data ( including my bonuses) for 2 years and unlimited calling for $25 minus my refer a friend and auto payment credits and my renewal date was on the 16th of the month. Now my renewal date is the 1st of the month and I only have 1GB da...
Hello,I'm trying to login to my account. It's asking me to send sms or email for verification. The phone was just broken so I cant receive sms and the email account associated with the account is deleted and I would like to add a new email account.
