Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
If I suspend the plan on purpose (by removing the autopay) for a longer time and make a payment before the 90 days are up to re-activate my plan, will all recent add ons like bonus data and talk still be available?
Hello, I am trying to find out why my rewards are not being added to my payment. Before I was getting $2 of my plan for loyalty rewards. I recently added auto pay, for a additional $2 off my plan. So in total $4 of my plan. But it seems its not being...
I am having the hardest time making a payment. I keep entering my Visa/debit card. There is money in my account and the card is valid (I've used it for other transactions online). I have made sure all the information is correct (I have recently mo...
Hi, I activated a $25 plan two weeks (ten business days/14 total days) ago during the Boxing Day promo period. Does it really take WEEKS to receive the free 5gb? I’ve seen people say the average is eight day. NOPE.I’ve seen someone say they received ...
I activate the PM SIM today from another carrier other than Telus or Koodo. The activation form asked for the other carrier’s account number and the S/N of my phone. On the “?” button it instructed to find the phone S/N to dial *#6#. This is fine and...
where is the self serve?
Hello,I received a text from public mobile that they want to reduce the network in Manitoba and reduced voice coverage. what's it mean? Voice mail volume? or other talk and text?
When I retrieve a message and try to get the time sent it is off by 16 hours. The time on the phone is correct so don't understand how this is happening. Is it a sim problem?
I bought 2G (30$) in the add-on data but only 1G is shown in the overview. I can't understand why the other 1G isn't there as they were bought at same moment and they are in my payment history
Hi, I lost my phone and would like to cancel my account. I have the contract number off my credit card bill. A friend gave me a spare phone. Once the account is cancelled, I would like to start a new account. Thanks, Don
I had previously ordered two SIM cards on line. I have decided to cancel the order and purchase locally because the delivery will probably be after my current provider's billing cycle and that will cost me money on the crossover to Public Mobile.Als...
I am having sending and receive mms. Im using a huawei p10, stock messaging app sends and Recieves mms fine. The issue is there is no group chat on the stock app, which I use a lot for work. I've been trying multiple different apps, but none of which...
Autopay $$ more than statement amount shown. Only the first two months had autopay $2 reward applied. Although the statement shown only $23 and autopay award has applied. It was not true --- I checked with my credit financial institution, it con...
I have a new phone, have put my current SIM card into it and it is asking for my SIM card unlock PIN. I have entered my PIN but it will not unlock, I am done to one try so have aborted.Do I need a new PIN? how can I put my current SIM card into my ...
I am a new Public Mobile member and I activated the SIM today. I got a referral code and I submitted my email address last month. So my Public rewards include the $2 discount for autopay, $20 credit for using my friend's referral code and a one time ...
Good Day, I've finished activating my card but now I need to port my number. I was with Koodo. CheersJody
When I wanted to pay public mobile fees and enter the information of my credit card info. i get the error: What should I do? I have entered my current home address as my credit card information.
I forgot payment yesterday. So I tried payment by credit card on online. But I was not able to payment because I got this message. How should I pay??
Just wondering time to update the e-mail address? 1 day to 1 week? Thanks
So I am under the impression that I have Canada-wide long distance included in my plan. HOWEVER, when I try to make a call from Toronto to New Brunswick (area code 506), I get informed that the call is not covered in my plan and I need to purchase a ...
I hate recording the greeting message for my voicemail. Is there a way for it to be automated? like with my last provider it was an automated voice saying: Hi you have reached *my phone number* please leave a messageIs there a way I can have that wit...
my daughter forgot her email address to log into her account to pay her bill. how do i fix it.
cannot remember my 4 digit code...can you help me re-set?
I ordered and paid my SIM card two weeks ago and still haven't receive anything . Can u tell me when i will receive my SIM card ? If not you should reimburse your clients .
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