Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Since my promotion was overwritten by a $35 plan that offers the same AND MORE DATA (2GB base + 500MB AutoPay) compared to my (1.5GB base + 500MB AutoPay) “did I even really activate a promotion? /s” or am I supposed to have better awareness and chan...
I manage this account for my dad and today us the renewal date. I get this message even though there's funds in the account and anything else over is taken care of by autopay. Can someone please provide me with some insight on this? Here's a screensh...
Hi everyone, A very Merry Christmas to everybody. I just have a question here:I have not been receiving any data whenever I am outside of my home and far from my wifi lately. I have subscribe to an autopay, so I know that I will be receiving my m...
I am looking to switch to a cost-effective carrier. Public looks great, but is it really? I am in Winnipeg and the coverage maps shows I am covered, but am I REALLY effectively covered? I am too used to Winnipeg being the largest small town in Canada...
I live in Ontario, BUT I know french and I might move to Quebec. One of my questions is, Why is autopay required in all plans? 2nd question: Looking at the difference between Ontario and Quebec’s plans, When clicking on one of the Ontario plans it s...
Hello, I used the wrong referral code when registering. Is there any way to change it?
We are set up to pay with auto pay. Will we be charged overage if we go over our data coverage, or will data just stop?
My phone will dial out to others but nothing happens when I try to call voicemail in order to disable it.
Just purchased a new IPhone XR from Walmart. I just wanted to take my Public Mobile SIM from my old phone and put into the new XR but it says SIM card that you currently have installed in this phone is from a carrier that is not supported under the ...
Empty.
I am switching to Public Mobile and of course the phone I ordered for myself isn't on the compatibility list to check out. Thoughts?
Hi I need a moderator to help me out pls and thanks.
Activation issue-- interrupted sign-up When filling in the information of old phone company on the 2nd step- "phone number", the form disappeared. So I backspaced to the 1st step-" Let's get started" to start again. The site showed " invalid sim ...
Hi there,I've purchased your SIM card from Amazon and I'm waiting for it to get shipped. I live in Europe. Will I be able to activate the SIM card on my unlocked phone? I have a Canadian Visa debit card and I can top up via Airtime. I only need the n...
As a new member, I have a question regarding the 250 mb of monthly data . If not used, is it cumulative, or static for future months ?
I received an iPhone 11 for Christmas. The phone was a bell phone and bell is telling me that the phone is unlocked. The error message that I am getting when putting in my public SIM card is..that the SIM card is not supported under the activation po...
I'm living out of the country for a few months, so I won't be using my Public SIM Card. Is there any way for me to keep my number for when I return to Canada? I would prefer to keep my number, but I'm not sure if that's possible.Help appreciated.
I just paid for my plan on Dec 24. I want to change my plan to a less costly plan. Is there a way to set this up so it automatically changes on Jan 24?
Is there any way to check on an online order made for a SIM Card? I ordered a SIM card about 15 days ago and still haven't received it. I double checked my address on the confirmation email, and it is indeed correct.
Have got 61 dollars in acct and it won't let me renew my account which is due
Hello PM Community! I want to purchase a Librem 5 linux smartphone and they have different modular modem options. I'm based in Regina, Saskatchewan, so I'm guessing the US/America modems are the correct one to use, but I don't know what Frequency/Ban...
Today I bought a new phone (Pixel 4a!) and was pretty disappointed today trying to get set up with Public Mobile. I went to the Wow Mobile kiosk at Metrotown (by the Indigo), literally because I saw posts on this forum telling me that they were great...
Hi,Is it possible to change my current plan to this $25/mo and avail the 5GB free data?Thanks for your reply.Merry Christmas and Happy New 2021 to all.SengAle.
Hi everyone, I know that I don't usually ask questiosn, but I have one. If you place an outgoing call and you get a message such as "The person you are trying to reach is unavailable", does that call count as being completed by Telus/Public Mobile?...
Hi i am trying to get in contact with someone to fix a problem with my phone. I got a new phone and it was not unlocked. I was able to contact the company and get it unlocked but now when i put my sim card in it tells me the sim card is locked. Can y...
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