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Thank you 

 Actually I logged in now and it works, maybe someone has fixed it because before that there was no substitute plan.thanks for your help

Actually I found the section that you mentioned but when I click on it I can’t do anything, I don’t know what’s wrong with it.

But I got my sim card on 21 January and I checked on the website, it says that I’m eligible. One mire thing where/how can I change my plan? I can’t find the right place to do sothanks

I really have problem finding the info that I need, your website os not user friendly. I want to change my plan and activate lunar plan but I can’t.I have self service account but when I wanna activate it says that this user name is not valid.