Data not working

[AshleyMc]

I just switched from freedom mobile to public mobile and now my data doesn’t work. What should I do?

[slusagm]

You need to remove the Freedom sim or disable Freedom eSIM.  Next, enable PM sim, set it as Primary, Reboot phone and Reset Network Settings 

[hTideGnow]

hi @AshleyMc 

remove the old carrier sim card,  or if it the old carrier sim is esim, disable it from Sim Manager or Settings->Cellular

Then put the PM sim card in the phone, or if eSIM, you should be good 

Next,  go to Sim Manager or Settings->Cellular and check if PM sim is showing there.  Make sure the Public Mobile sim is enabled , or Turn on this line  option is toggled on.  Also, change the label to Primary

Reboot your phone and Reset network settings and test and confirm if all work or let us know of if any the following does not work: inbound and outbound calls, inbound and outbound text, mobile data.

if the sim not connecting, ask PM support agent to help.  You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage   

[Chalupa_Batman]

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@AshleyMc wrote:

I just switched from freedom mobile to public mobile and now my data doesn’t work. What should I do?

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Hello @AshleyMc 

Which phone are you currently using? Can you make and take calls? Texting working OK? 

Curious, if you put in your FM SIM card in your phone, is it still active or SOS? 

One option you can do is a Network Reset founding your settings. This will clear out any old FM information.