PM not updating usage

[banny]

The app hasn't updated myu sage since August 15. I have the 250MB plan and have no idea what I'm using. The usage history appears to be close, but the usage breakdown has said 211.90 MB for two months. I went on the site using my laptop and it seems close, but seems high. Why is the app not working properly? - I alway make sure it keeps up to date. Thanks.

[banny]

Thank you, that worked!

[hTideGnow · Accepted solution]

hi @banny 

the app not refreshed.  You have to drag the screen down to force refresh 

[banny]

Thanks for the reply. But it isn't updating on the app on my phone. Seems different to me?

[hTideGnow]

hi @banny 

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437