Data Ran out Easily and now Unable to Call

[DJ13]

I am sure I have been topping up my account automatically. Public Mobile even double charged me last time. A few days back it says I consumed my 10 GB data and I still have 7 days left I think. How did this happen? I have never consumed 10GB for 10 years here in Canada as we have wifi at home and I am not using much. The

[DJ13]

Hi BKNS27. Thank you for responding. I am sure they are separate and you are indeed correct. I was just wondering why the chatbot was suggesting airplane mode on and off as well as restart my phone, and then make sure you have not used up my data. When I call, an automated message tells me " This call cannot be completed as you account does not have a booster.

[BKNS27]

@DJ13 

Data does not effect your calling time.

[hTideGnow]

hi @DJ13 

it could be just a browser cache problem.  Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage