Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I recently signed up for the $34/20Gb on Thursday. Since the promo has changed to $34/40Gb, I would like to switch to that. I have not received my sim card yet so I cannot access my account.
my plan expired today so I went and got a voucher to pay for this upcoming month. the payment instantly went through and the funds were already out of my account again but the subscription isn't working and it says I need to pay to resume my services...
Hi there, I don’t see my subscription and can’t change it in my account although I’ve been using this SIM card for along time
This is kind of a stretch, but I am looking to see if PM has a student discount and I can't find any information. This probably means that there isn't one but I just wanted to ask if anyone else has found a student discount for PM?
I have a 50$ plan us-canada + 40gb, this plan was automatically renewed on November 25th. Today November 26 i found a black Friday deal for 34$s that i want to change to. Of course i dont want to pay now for it since i already renewed the 50$ plan ye...
How come I don't see $29 plan when I change subscription?
So far with all of the new Black Friday deals, it looks tempting to switch to a higher subscription for more data and I have been considering it. However, is, let's say 20GB really worth it? I'm currently a university student and I don't really go ou...
I was wondering, I have been with PM for over 3 years and I used to pay for the 15$ subscription, but recently I have switched for the 26$ one that gives 3GB of data if I remember, but I was wondering if it was possible to bargain up the subscription...
I didn’t add my wife’s referral code. It’s: ******I just signed up, like 20 minutes ago, Nov 26/23please add it. Thanks. Darrell
Why is my eSIM not activating? My phone should be compatible for eSIM- iPhone11. What number can I call for further assistance?
How can I get this resolved? Can a service rep please reach out to me?
I'm having problems after porting number. I can make calls, send and receive texts, mobile data is ok, however I cannot receive incoming calls. Also, noticed in my sim status it says "phone number on sim unknown".If I could please have some help wit...
Hello,I subscribe a plan "text and talk" $15/month. This plan also offers 250Mb data/month, but it never works for me since the first month use. I assume when my Wi-Fi is off, the Mobile data should be on for use, but nothing happens. I can't use d...
OPENED A SECOND ACCOUNT USING ANOTHER EMAIL.WANT TO PORT MY NUMBER FROM FREEDOM AND ACTIVATE NEW SIM CARD
Hi, i tried to activate a plan but stoped at step 6. Error message: subscription not activatedis asking to contact support, I talked to someone at the chat but they told me they can not help and try here.Thanks
I have a Samsung S20+ which should be esim compatible (confirmed through IMEI when purchasing plan). But now that I got to activation phase, PM appn say my phone is not esim compatible. Can you support
Hi,I recently switched numbers to Freedom Mobile and got a text from public mobile to confirm the transfer which I completed, but my phone number still has not been transferred. My account number at Freedom is DBC20006513954. If I could get assistanc...
I held off porting a couple of our lines. I thought I had read it was best to do the main account holder last. My son has a small tab bonus which will be over in mid-December so it is coming up shortly. I was planning to port once his bonus clears...
I got to the point where I would activate my subscription but stopped because I was getting a Canadian phone number for my daughter who will be visiting Canada for 3 months and subscription/plan/phone number needed to be on her phone. When I facetim...
When I refer a friend, I get a notification text, but I don't see anything about it in my account. Do I have to just wait and see whether any 30-day rewards get tallied for them?
Hi,I signed up for the public mobile $34/ 30gb 4G plan but I was unable to enter my friend's referral code. I was afraid that the promo would run out so I signed up to avoid the error saying the code is invalid. I know I was entering the right code b...
Hey I wanted to select one kf the promotional offers for black Friday but my account did t have enough on it to do so. I got a payment voucher and it wouldn't let me submit it without paying for the old plan that I already had but I wad trying to swi...
1st issue: My husband signed up to be a member I think about a month or two months ago. About 3 weeks ago my computer crashed and I lost all his login and passwords for this account even his account number I lost. How can I reestablish his account...
So, after finally having success with my number transfer I'm still having "activation unsuccessful - turn on iMessage to try again" when I try and turn my iMessage on and off.I have turned both iMessage and Facetime off, turned my phone off, waited a...
Having issue with ESIM. I made an account today and transferred my number and didn't get any errors, but it's been more than 5 hours and I still don't have access. The "Used as Primary" was my old SIM with Fido, and I took out that physical SIM. When...
Within the past year, each time I've hit "change on renewal", several weeks later, if I log in to check if that scheduled plan change is still expected, it's always gone!What gives?I'm on a 90d sub, which expires in January. I've requested the $34/m ...
Both my wife and I ported our phone numbers from Zoomer Wireless but the port seems to be stuck. Neither of us can receive calls or texts on our ported numbers but can make calls and send texts. I saw that there is a port team phone number that can b...
I updated my subscription (at renewal) to a Black Friday special but it only shows in my profile as 5G, with no description of the amount of data
I have changed to $34 with 40g data at 5g , starting from Dec 13 2023 (black Friday deal). However, it does not show up and how could I check?
Hi, I encountered an issue, when my data plan is used up, I can not send and receive text messages, is there any setting for this?Thank you!
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