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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! port issue

I ported my number from PC mobile but that number is not active in public mobile what should i do?

Payments

Hi, why they charged me twice in June, I ordered the 50 Gig, and they charged me for the 3 Gig plan also

Moving from Virgin Mobile to Public Mobile

Hello, Could you please let me know what is the process to move from Virgin Mobile to Public Mobile? It's very important for me to keep my existing phone number, I have it for many years. Thanks!

US Add on

I am from Canada but going to the USA for vacation. What add on do I need to use my cell in the USA and not be charged crazy usage fees to use my phone?

account information

Hello. I am having trouble getting into my online public mobile account for anything. I cannot order another sim card or find out any information or send a ticket or change my address. All I can do is look at the information. When I go to chat it ...

Car

Does PM offer a vehicle package

UK roaming : I plan on travelling to UK for 10 days. Is there roaming package i could activate ?

I plan on travelling to UK for 10 days. Is there roaming package i could activate for this duration ?There is a 500 mins international calls active in my account however i believe this is just from within canada, is that right ?

New account. App says my account is fine. My phone isn't connecting

I ported from FIDO last night and confirmed via text that I wanted to port my phone number. This morning, the Public Mobile app shows my account is active (and the FIDO app says my acct is close). But on my phone, no cellular connection.How can I get...

Travel to US

I just purchased the 50GB Canada US plan. When I cross the border to the US, do I need to do anything like switching to a particular provider (ie. Verison, T-Mobile) or change any settings on my iphone?

Referral Bonus?

I have referred my wife and my rewards acknowledge that she used my referral code. How do I use this to save dollar each month?

Resolved! Service in Alberta

I am planning to move to Alberta, where i am looking forward to keep my current PM plan. Wanted to know how reliable the PM service is in AB?

Address change

Not working in profile.

Reward change?. How to credit my bill each month

Resolved! non activation on new subscription

My phone number has been ported but I cannot activate my sim as I cannot access my activation code

My iPhone 12 lost cellular settings

Hi,my cellular settings state: ‘set up cellular’ it looks like my phone forgot esim settings. When I scan the original email qr code, it says it cannot install and to contact my carrier. When I try to purchase a new Esim, the pay and install button i...

Resolved! Can I get the Bonus Data period Extended?

I've barely used a fraction of it.As a loyal Public Mobile customer for over 6 years, I'd expect there would not be an expiration date to use the bonus data fromt he legacy plan I've had for years.Please can someone help with this. I need this extra ...

Resolved! Sharing cell number between two phones with esims?

I presently use an esim with my PM. I am planning to get a new phone and will keep my old phone as a backup. Is it possible to order a new esim on my new phone with the same cell number and disable the esim on my back up phone until i need it in case...

Resolved! 50GB Data within Canada and the US Plan

Hello Community, I recently got the 50GB within Canada and the US Plan with "unlimited Canada-US wide minutes and messaging plus unlimited international text and picture messaging". Can I use my data and call someone while being in the US or it only ...

Resolved! US Data

I just subscribed to the 50 gig Can/US data package. It said something about an ESim in the description. Do I need to do anything before I use the data in the US?

Resolved! How to access rewards?

I have been given this Loyalty Bonus reward:240GBHow can I use it before it expires?

my account hacked?

My account shows calls that I have not made!How to stop those activities so I don't get billed for calls I don't recognized?

Resolved! I need an Agent

I can not log in to my account. My email/phone number both say "failed login" I currently have no service and an error message on my phone saying i need to up date my cellular data and cannot make or receive calls. I can not stress how beyond frust...

Resolved! Porting issue

I ported from Telus and confirmed with my carrier via text I wanted to port. Received message from Public Mobile to restart phone (which I did).Telus sim no longer works. I can receive texts but not send. Can receive calls but not call out. Have re...

Resolved! Addition of ESIM to phone account for watch.

Hello, I currently have a Samsung phone with a physical SIM through public mobile. I just purchased a Samsung watch with LTE. Is it possible to add an ESIM for my watch to my account with the same phone number? Is there an extra charge for this?Thank...

Resolved! SIM CARD

After ordering a mail-in SIM card a few hours ago I found out that an E-Sim could have been faster/ instant connection - is it possible to switch over to E-Sim now, if so, how ?

Resolved! Can I keep the same number ?

Dear all,I have some questions. 1) Can I keep the same number if I switch to public mobile? I assume yes2) After I sign up and switch what happens to my existing plan with other provider? Will it automatically cancelled after my last billing cycle?

Resolved! US Data

Has anyone actually got the US data included plan to work across the border? I've tried switching specifically to AT&T 4G but that didn't work either. I couldn't get any data until I paid for an add-on. This happened to me both in New York and Pennsy...

Resolved! Plan added by mistake

I wanted to change my plan but not until my next billing cycle as I just paid for my current plan today. It changed for today and took additional money out of my bank for the new plan as well.

Resolved! Limited time*

I'm looking at the $34 can/us plan 50 gb 5g speed plan. I have a few questions. Pls answer all1. Limited time does that mean:a) the plan is only offered for a limited time and I'll be forced to change plans in a bit.ORb) the offer promotion is only o...

Resolved! Dashboard Access Issues for Second Phone #

I have two active phone numbers but can only see 1 phone number associated to my account when I sign into the Public Mobile online Dashboard. Can someone please help???? How do I connect the two accounts? Or gain access to the dashboard for the secon...

Community

Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! port issue

Payments

Moving from Virgin Mobile to Public Mobile

US Add on

account information

Car

UK roaming : I plan on travelling to UK for 10 days. Is there roaming package i could activate ?

New account. App says my account is fine. My phone isn't connecting

Travel to US

Referral Bonus?

Resolved! Service in Alberta

Address change

Reward change?. How to credit my bill each month

Resolved! non activation on new subscription

My iPhone 12 lost cellular settings

Resolved! Can I get the Bonus Data period Extended?

Resolved! Sharing cell number between two phones with esims?

Resolved! 50GB Data within Canada and the US Plan

Resolved! US Data

Resolved! How to access rewards?

my account hacked?

Resolved! I need an Agent

Resolved! Porting issue

Resolved! Addition of ESIM to phone account for watch.

Resolved! SIM CARD

Resolved! Can I keep the same number ?

Resolved! US Data

Resolved! Plan added by mistake

Resolved! Limited time*

Resolved! Dashboard Access Issues for Second Phone #

New Client

subscription not activated

Switch Plan

Invalid address

sim card