Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Number transfer nightmare

This is just too much.Hi, I'm switching from freedom mobile and while they sent me the request message, PM automatically switched my esim and my reply to freedom didn't go through. Now they are saying PM has to semd another request. Can someone assis...

Port out urgent

Can anyone help submitting a manual request to my Providr for port out please. Reply asap

How to pay my overdo balance

Hi my account is right now suspended and I would like to pay for my overdo payment and resolved this matter.

Device not eSIM supported need to change to SIM Card

hi…I placed my order and signed up for my account thinking my iPhone was eSIM compatible it wasn’t until I went to complete the process that I made aware that it was not eSIM compatible. The message I received said to contact customer service to canc...

Suspended account

Hi there. I set up mine and my husbands account in November. A payment didn’t go through on his account so it is suspended. Question: Does he have to go into Public Mobile himself on his device to fix it? We can’t remember his password. Would it be h...

Subscription Cancelled

I subscribed to a new plan and it was supposed to start today. I got charged for the new plan this morning, but now my account says my subscription has expired. I can't call or receive texts. Please help.

travelling

Any suggestions when travelling to Mexico using public mobile as provider. I am from Ontario. Just noticed Public Mobile doesn't have a plan for Mexico. I should say doesn't have an add on for Mexico

Resolved! Two phone numbers in the same account?

Is it possible to add another phone number to my account? I would like to bring my wife's phone number to my account.

Artfone identity activation problem

I bought a Artfone flip phone and activated the card on my iPhone with the app but now when signing in it requires me to confirm my identity but the phone has no text feature on it to receive the verification code. How can I go about verifying my ide...

New phone

I just purchased a new phone. How do I add to my account?

Service is cut

I paid my subscription on 19/02/25 via recharge.com coz i can't update cc . Now the cut my service. Can you reactivate, pls

Username in community

Hi all Does anyone know: is there a way to change username for community posting? If so how to go about doing that? thanks for your help !

Resolved! New credit card added autopay did not work

Hi there,I added my new credit card to my account and I pay with autopay. Now my subscription is one day past the end date — subscription expired yesterday.I have tried the following two ways to pay:1. Through the notice alert at the top of the scr...

Points system disappointing

Anyone else finding the new points system to be seriously lacking compared to the old one?The old one had rewards automatically deducted from the monthly bill, and actually rewarded its customers for being loyal, one dollar for every year of loyalty....

How do you know if you are registered for eversafe

I can't update my credit card info in my account I only have to update expiration date

Resolved! Using phone in Mexico.

My wife is in Mexico with her phone and a $25 Public Mobile plan. She can send and receive text messages, which is great, but she has never been able to do that before. Is all good or do I have to worry about roaming charges?

Resolved! Want phone number back

I went on vacation for 3 months. I deactivated my number temporarily with Public mobile. Now I am back and trying to re-activate but not able to get my old number back. xxx-xxx-xxxxI want this same number back. Is it possible to get it back? I have a...

Resolved! Logging into my account without my phone.

My friend has lost your phone. She wants to put a hold on her account because she lost her phone. How can she do that when it requires your phone to get a text. Help I am going insane?

Activating SIMs for multiple devices (4) - Do I need to install the app on each individual phone ?

I'm looking to move our accounts from our current providers and activate new SIMs for our (4) devices (S22s/S23s). Do I need to install the PM app on each individual device first, and then activate from each specific device ?Or can I activate the dev...

Unsuccessful activation of sim card

Sim was purchased in December 2024. I initiated my account at that time but did activate the sim or my account until yesterday. I have paid for 1 month on my credit card as of yesterday. Today i have no service.

Resolved! Number porting / transfer stuck in limbo status

I am trying to move to Public Mobile from PC Mobile and I am now stuck in limbo with no way to move forward. Somehow my Public Mobile sim has OUTGOING service, but can not recive calls or text messages. Data also appears to be working. However, PC...

Double Payment

Hello, I had lost/replaced my debit card a few weeks ago and had to get a new debit card. Yesterday, my plan ran out/expired and I then tried to attach my new card to my plan was double charged for two separate plan yesterday on February 21st. Can yo...

Ticket

How to open a ticket

Monthly Invoice

Does Public Mobile email me a reminder to pay upcoming monthly invoice as similar with hydro, electric etc?

RCS CHATS

Since getting a new number when I use RCS chats it flips over to my old number. Not sure what to do

Sim Swap Fraud

Last night I believe I was the victim of a sim swap fraud. The fraudster managed to transfer my eSIM onto their phone and used it to gain access to my bank.i have never given out my password or any sensitive information.I want information about how t...

Manually adding funds?

Hey everyone. I'm still a relatively new user of public and I joined after the transition to eversafe. I was wondering if there will ever be a reinstatement of the Add Funds button in our profiles?https://productioncommunity.publicmobile.ca/t5/Get-Su...

App not open and already paid my chip not active

My chip not active, app not open I cant active my chip already paid ! I dont want to be charge montle if my chip is not active and I dont have number phone yet … how I can cancel everything???

[Resolved] Mobility Outage: Fort Chipewyan, AB.

This outage has now been resolved.https://www.telus.com/en/bc/outagesThere is a current TELUS outage for:Mobile - Voice CallsMobile - Text (SMS & MMS)Mobile - Data911 Calling via Mobile (Has been resolved, otherwise still an outage.)Fallback Coverag...

Collect calling

How to make a collect call to Canada from another country?

Community

Forum Posts