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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 22710 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 34047 Views
  • 185 replies
  • 27 Bravos

Resolved! New activation on PM

Hello Community,I ordered the $40 75GB CDA/US plan last week. SIM card arrived yesterday and I activated it today. My account shows the plan as Unlimited CDA minutes. Is it normal for the CDA/US plans to not show anything about the US minutes?Wonderi...

Ooojjj by Good Citizen / Bon Citoyen
  • 930 Views
  • 12 replies
  • 0 Bravos

Can't send or receive pictures via MMS

After upgrading to the new 5G a few weeks ago I can no longer send or receive pictures via MMS , everything else works fine. I'm using a OnePlus Nord N20 5G.

BruceMyles by Great Neighbour / Super Voisin
  • 650 Views
  • 6 replies
  • 0 Bravos

Resolved! No log in from laptop

Cannot log in from laptop. After proving I am human, I get an endless flashing screen going every second between "checking your session" and blank screen. 

John_G1 by Great Citizen / Super Citoyen
  • 796 Views
  • 10 replies
  • 0 Bravos

Resolved! can I add a PIN to control the Phone Number transfer?

can I add a PIN to the phone transfer process so that if a phone number transfer comes in, it will atleast ask them for a PIN number first? I don't see this option anywhere in the dashboard

jbake by Great Neighbour / Super Voisin
  • 630 Views
  • 6 replies
  • 0 Bravos

Resolved! Can't make phone calls from my home

I have been a Public Mobile subscriber for about 4 years, and until recently, all as been fine.  Then about 3 months ago when making telephone calls AT HOME, the calls started dropping off sporadically.  But my phone was fine when I made calls in oth...

Pharaoh by Great Neighbour / Super Voisin
  • 1028 Views
  • 7 replies
  • 2 Bravos

Resolved! Cannot dial 310-6299

Hey, this is my building management emergency number and when I try, PM automated message says:Call cannot be completed as dialed...Please, fix asap since I have to call them to signal as issue at my apartmentThanks

flic by Good Citizen / Bon Citoyen
  • 1113 Views
  • 16 replies
  • 2 Bravos

Resolved! US Add-ons

Paid for $30 data / text add on and it’s not working today 

Fiona66 by Great Neighbour / Super Voisin
  • 659 Views
  • 7 replies
  • 0 Bravos

Resolved! Want to pay early

Hi, I have the auto pay for my monthly payment but I want to pay my bill today. how do I find that Thank you 

xAshxo by Great Neighbour / Super Voisin
  • 488 Views
  • 5 replies
  • 1 Bravos

Resolved! Does getting 4G speeds new SIM?

I have been with PM since 2017 and at that time my plan was 3G speed for data. With recent updates (2024) to plans by PM, my subscription says data at 4G speeds but I don't see 4G option in my iPhone 11 ProMax. I have only 3G or LTE and currently run...

Venkat1 by Great Neighbour / Super Voisin
  • 516 Views
  • 4 replies
  • 0 Bravos

Resolved! Pin number

How do I get a pin number 

Bonzai1 by Great Neighbour / Super Voisin
  • 748 Views
  • 9 replies
  • 0 Bravos

refund

You did not transfer my number from virgin to public, but I still got charged one month , I can not pay two bills, pls cancel or waive this month bill.

Motou by Great Neighbour / Super Voisin
  • 410 Views
  • 6 replies
  • 1 Bravos

Billing cycle

Trying to find a way to change my billing cycle payment from 30 days to 90 days. Without changing my existing subscription.

Burr by Great Neighbour / Super Voisin
  • 407 Views
  • 6 replies
  • 1 Bravos

Porting from Chatr to Public Mobile Issue

UPD:The issue is solved!Thank you! Good day, I am trying to port from Chatr to Public Mobile.March 26, I have initiated the porting process but never received the confirmation sms.As of now I have two sim-card active: Chatr and Public Mobile with the...

Olena18 by Great Neighbour / Super Voisin
  • 403 Views
  • 4 replies
  • 1 Bravos

Activation

I am new customer, new sim, activated account. Not able to activate phone number. Did not receive message from old carrier

Lanabanana17 by Great Neighbour / Super Voisin
  • 378 Views
  • 4 replies
  • 0 Bravos

Rewards

How do I earn extra points through “My Community”?

Awesome_guy by Great Neighbour / Super Voisin
  • 404 Views
  • 5 replies
  • 1 Bravos

Resolved! Auto payment

@CS_Agent How do I setup automatic payments? 

Shiv5 by Great Neighbour / Super Voisin
  • 231 Views
  • 1 replies
  • 0 Bravos

sim

how do i know or find out if my new public mobile sim is 5g? Thank you

Stundoman by Great Neighbour / Super Voisin
  • 459 Views
  • 6 replies
  • 1 Bravos

Suspend subscription

Hi, we are gone for a month and wondering if there is any way to pause your monthly subscription while away?

Charky by Good Citizen / Bon Citoyen
  • 733 Views
  • 10 replies
  • 0 Bravos
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