Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am traveling to Yuma, Arizona and I have the 80GB of data for use within Canada, US & Mexico at 5G speed! Do I need to purchase an additional roaming package. While I am out of Canada?
I am unable to activate a new account through the web portal due the name on card field for the payment system is missing - according to mastercard customer support this is causing the payment request to be sent to mastercard incorrectly and the car...
Hello, I just subscribed to public mobile with the $35 dollar plan, I’m switching providers and I would like to keep my phone number. I don’t have an actual SIM card so I’m trying to use my eSIM and it’s not working. I need help!!
My sim card suddenly isn't working, I have been using this sim for over 3 years nowHow can this be fixed
I purchased a us roaming data plan and the data works but I can’t call…… I just get a recording that I’m out of minutes.
To answer a simple question…can anyone tell me why my phone (or how to prevent it from) switches to 5G even though I’m on a 4G plan?
I bought the US roaming talk/text app today. But when I made a call (in the US), I got a message saying it could be completed because I've used up all of my minutes.This doesn't make any sense. Does it? Please advise.
I can login to my account and I am given the options: 'resume activation' or 'login'. I click on activation and I am taken to an error page: 'We encountered an error processing your request'. I have tried 3 browsers, private windows, deleted all br...
I just transferred in last Friday, can I get full refund if I transfer out in 14 days?
Hello,My CC was locked due to fraud, and my public mobile account was placed on hold for non-payment. I have a new credit card, but I have to call to activate it. I can activate it online but I locked out my account while dealing with the fraud (2FA ...
On March 9, I purchased three calling cards from your website (including one month's service charge and calling card), and the address I filled in was the address of Telus closest to my home on the website, but I never received the calling card. Some...
just arrived in Cabo Mexico and we have the Canada, us, Mexico plan. I am here with my daughter . My daughter can call me but when I try to call her as soon as she picks up the call drops. She has I phone 11 I have I phone 13. Anybody knows why?
My brother lives in Oshawa Ontario, where could he go to get with public mobile. He's with Freedom Mobile and I'm trying to get him to switch to public mobile, although he's having a difficult time trying to find a place to do this. Another question,...
Hi,I didn't continue paying for my plan last year and let the account deactivate. My number was put on hold for 90 days and then eventually it was disconnected from my account.I would like to get that number back, and I was wonder if there was still ...
trying to change my subscription to become active on my renewal date just keeps saying my confirmation failed try again
I have been trying to port my number to my new Public Mobile account, but there is a system error. Each time I get an error code saying that the SIM card is already in use.
Hi, I am using a Redmi Note 10 Pro, and have the $39 50GB USA-CA-Mexico package. I am currently in the USA and am having trouble with my phone. I have data but cannot receive or sent calls. I have tried playing around with APN's and mobile networks. ...
I have a sim and a 40$ voucher how do I activate my account I don't have a debit that is active
Just arrived in Mexico, turned on my phone, and it would only connect to 3G at speeds of 0.1 mbps. Then I manually chose Telcel in settings and selected LTE, and got speeds of 0.7 mbps, then I chose 5G on but it won’t connect. Just wondering if Publi...
I live in Vancouver, BC. But I have Saskatchewan area code phone number. My current provider is Telus and I’m trying to port my phone number over to PM but it fails. please see the photo attached below.
I cannot log into my account and it says number not registered. How can I cancel
I am at my wits end.My wife has an iPhone XS, but the battery gets hot when charging, so I bought a replacement iPhone XS. Apple has a pretty nifty application that transfers everything from the old phone to the new one, except for the eSIM. Apparen...
I am getting tired of this service. I am without connection for two days now. How can you expect us to refer someone else to you.i am not interested in your reward for now. Please have my phone work. This is so frustrating
It is a little confusing with the description of this plan.CAN-US-MEX $29 / mo.It says:5G Speed20GB DataUnlimited Talk & Text100 International minutes$1.45/mo. in Public PointsPROMO: Chance to win a trip to MexicoWhen I check the Terms and condition...
Hello, hope this message finds you well, I am having a problem in accessing my account, each time I try to log in two options pop in, only the "Resume Activation" and "Go to Log In Page". I didn't request any activation as my SIM card works properly,...
Looking for help. I switched from Virgin, but I can't receive calls or send and receive text messages these days. I can make calls and surf the Internet normally.
Hi! I know we can change our phone number but I was wondering if there was a way to CHOOSE the numbers by ourselves?Thank you,Eric
I have two accounts ( 2 phone numbers) in Public Mobile. When I go to "My Rewards" after log in, it will show me the same page even I log in my account from either phone number. Is it normal? Should "My Rewards" page be assigned to each phone number?...
My Rewards Dashboard is totally blank. Why?
I am trying to activate my account but when I log into the app on my phone to download the eSIM, it tries to send the MFA security code to the new phone number which I can't receive because I haven't installed the eSIM yet. Is there a workaround flow...
