Port Transfer Stuck

[liljennyc]

I was helping my mom today to switch her mobile service from Telus to Public Mobile. During the activation the eSIM wasn't able to be downloaded / activated. She also did not receive a QR code as an alternative method to download the eSIM. Right now she does not have service and Telus is not able to do anything on their end because the phone number has been "ported out". Has anyone encountered similar situations like this before? If so, what are some resolutions?

For context: she is using an iPhone 11, and she doesn't have much phone storage (not sure if this impacted the installation).

[Handy1]

@liljennyc  check the the sim manager in phone setting the eSIM maybe already installed and toggle on the “turn on this line “ setting and remove Telus eSIM and reboot the phone and reset network  settings . This should clear it up , if not you will need supports help 

Toggle on “turn on this line”

send  a  private message   To CS_Agent

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

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