subscription Not Activated

[Sanae_hr]

Hi,

I’m trying to activate my eSim transferring from PhoneBox to PM. However, my account number is 8+ digits which isn’t accepted by PM. Using the IMEI doesn't help either. 
howe can I resolved this issue?

 

thanks! 

[rai79]

Hello, that is a common issue that many people encounter. Try to reboot your phone to see if that fixes the problem. If it does not, you will need to write to customer service and explain them your issue. Here is the link to use to get in contact with them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They will respond back to your community inbox so please check on it regular. The only downside is that there are currently very long wait times. The estimated wait time for a response from customer service is 1-2 days due to the overwhelming amount of people taking advantage of the promotion. Hang in there, they will fix your issue.