Iphone status bar showing SOS

[mac22]

My iphone is only in SOS mode. Says iphone not connected to the internet. Works normally with wifi. ??

[mac22]

Ok EddieO. Thanks for your help and I will try your suggestions.

[eddieO · Accepted solution]

@mac22, At this point I would contact a CS_agent by opening a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

It sounds like it could be something on your account that they should be able fix

[mac22]

Yes I only have Public Mobile eSIM and it is enabled.

[mac22]

Yes eSIM is active.

[eddieO]

Have you gone into your phone's cellular settings to confirm there are no other eSIMs active? Public Mobile eSIM should be enabled 

[EB0]

@mac22 

Check if your eSiM is active? Settings, cellular, SIMs

[mac22]

Yes I've tried that and more and all of Apple's suggestions. I have an esim in my phone.

[eddieO]

@mac22, have you tried restarting your phone? Another thing to try is turning Airplane mode on and then off. If that does not work are you able to try your SIM card in another phone?