Cannot transfer to different phone

[Thomas261]

Trying to transfer eSIM from iPhone 11 to 13 and iPhone 13 says sim transfer is not supported. How do I fix this?

[EB0]

@Thomas261 

Unfortunately, Public mobile eSIM can’t be transferred, you need to buy a new eSIM on the new iPhone 13 using the app, the good news, it’s free.

[will13am]

@Thomas261 , how did you do the transfer?  I think you need to install the app on the new phone and purchase a new e-SIM which cost nothing. 

https://www.publicmobile.ca/en/on/get-help/articles/esim-faqs