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Newbie question

Justmepkp
Good Citizen / Bon Citoyen

Hi, I just switched (first time ever switching, been with same carrier since I got my first phone decades ago). I’m still waiting for my number to transfer as my carrier is not open on weekends. But I signed up for the cheapest flash sale (60gb Canada/US/Mexico). Does anyone know if I could switch to the second level (80gb) instead, it’s only $5 more but the sale ends tomorrow. In my account it does not give me that as an option for changing my plans. There are only 2 options and neither one is what is listed in the flash sales. Thanks so much.

2 REPLIES 2

Justmepkp
Good Citizen / Bon Citoyen

So there is no way to actually talk to someone, only to log a ticket? Thanks so much for the quick reply.

hTideGnow
Mayor / Maire

hi @Justmepkp 

possible but you need PM agent to help. The support queue is long and I am not sure if they can help before the deals end

 you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage           

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