Porting issue

[EDC1208]

Ported number from Koodo yesterday, replied Yes to SMS, then started new activation process with PM. Later found out SMS wasn’t send out successfully. But service was stopped with Koodo already, and no Service with PM either. Today called Koodo and they authorized to port the number over, can someone at PM help me restart the new activation procedure so I can get it going again. Thanks 

[hTideGnow]

hi @EDC1208 

lots of open ticket and I think PM will get to your case tomorrow.  Message them again for update

[EDC1208]

I’ve created a ticket a few hours ago, haven’t heard anything about it yet, that’s why I’m trying to seek help here. It’s hard to live without cell service, hopefully it won’t take days before an agent gets back to me. 

[fixin1]

@EDC1208 - I would suggest putting in a ticket.

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