Double Charged For Plan and Promo Not Applied

[het1613]

I signed up for the $20 60GB plan through my laptop. I was originally charged $22.60. Then, when I tried to install eSIM and port my number through the app, I got an error and it said I was not subscribed. I received a $20 credit and had to pay again to resubscribe. I paid again and now I’m being charged $22.60 twice on my credit card. The 50% promo for 24 months is also not applied on my plan. The app also shows the next estimate amount due is $45.20 when it should be $22.60.

[jasontoronto]

is CS_agent one person or a group. Can't seems to get a hold of anyone from this company. 

[Handy1]

@het1613  You need to let support know 

you can use the orange chat bubble bottom right of screen  or send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca

[hTideGnow]

HI @het1613 

you will need PM support to look and correct the situation

 you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage