5hr+ Both sims still working?

[iceman44]

Transferred from virgin mobile. I had a physical virgin sim and signed up for the new $20 plan on public with the esim...All went well. It has been more than 5 hours. Both the physical virgin sim and the public mobile esim are still showing up. I can make calls with the virgin but not the public. I can make calls with the public mobile?

Just want to make sure the porting was successful.

[Wafik2025]

I don't know for sure that you should have received a confirmation from Virgin, but you should have received a text from Public Mobile let you know that they didn't get a response if it didn't work.  I had to turn off the PM eSIM on my second attempt before responding YES to get it to work, but that might be unique to Fido. Might be worth finding the Porting assistance number for Virgin and giving them a call or try the other suggestions here.

[SarahPod]

Hi, both SIMS will remain showing (the new one and the old one). Your old one will still remain visible. Try switching your SIM to activate on the Public Mobile line, and see if it works. That’s what worked for me. After 1.5 yrs of switching SIMS, my old SIM still shows but I have “turned it off”, and my Public Mobile SIM I have “turned on”.

[iceman44]

I did reply YES but received no confirmation. How would I do it through the app?

[Wafik2025]

If your Virgin SIM is still working, the port out probably was not successful. As someone who just suffered this, did you receive the confirmation text that you wanted to port out from Virgin and did you respond Yes to that text?  Did you get a confirmation text after that from Virgin saying they have received your approval?  I did with Fido and the steps should be similar for you.  You can attempt transferring your number again from the PM app.  It's what I ended up doing.

[Handy1]

@iceman44  You can verify with support 

you can use the orange chat bubble bottom right of screen  or send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca

[hTideGnow]

hi @iceman44 

can you remove the Virgin sim card, then reboot phone and click Reset Network settings and try?