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nokia 2780 phone barring

Hi How do you switch off call barring on nokia 2780? I have found call barring  in the settings but the phone won't allow me to select enable incoming or outgoing calls. Thankyou Lorene 

Set up new SIM card

Hello, My phone was stolen so I had to order a new sim card off Amazon. I finally received my new SIM card in the mail and now I'm wondering how I go about setting it up so that it will be attached to my existing public mobile account and phone numbe...

I can't make long distance call to China

I registered the plan included 7 countries long distance, why I still can't call.

Adding my daughter’s referral code

Hi I joined public mobile about a month ago and my daughter had shared her referral code but I didn’t know how to add it when I signed up. She inquired about it and was told I had to initiate the help with her referral code to be added to my account....

Phone number not transferring

Hello,my boyfriends phone number is not transferring to public mobile. It says that the sim is not connecting. And the phone number didn’t transfer

trouble logging into my account

HI i have recently lost my cc attached to my son's account - his phone is currently not working - I can't remember the email address associated with his account to log into and change the cc payment info...can you please help?I've tried multiple time...

Why do I get 2 breakdowns of the same day when I look at my activities on the app?

I paused my services yet my phone number still works

I am confused. Trying to troubleshoot why my phone suddenly said "no sim card". Worried it could have been a sim swap. So I followed advice and paused my services. Yet now my sim shows up on my phone and I have service. How can I have service if it i...

Unable to update billing information

I’m attempting to update my credit card and receiving an error stating “notAbleToProcessRequest”. This has occurred in both attempts, all details are entered correctly and fully, and I have tried using incognito to enter details as well.I am unable t...

can' make calls or receive

I switched my daughter from Rogers to Public and she is unable to make calls.  Seems like the phone setting says her number is not her number.  Her phone setting and the app say a different number. She has tried to port over her number but the 'code'...

Travel

I'm going on vacation to BC from NS. Is there anything I need to know as far as making sure I have service while I'm gone? 

data not working

I can't get data on my phone for the last couple of weeks.  I have data turned on I'm not passed my limit.  Any ideas?

2024 bill payment statement

I need a statement for my 2024 phone bill payments. How I can get one?

calling mexico

Not really a question... i finally made some calls to Mexico.  For most of them, i just dialed 52  area code and number and it went through fine.  No need for the 011. And 2 of the calls i had to use 011 52.....  they were to different cities.  the c...

Esim

No sim card arrived... Can I use esim ... if so how do I activate it? Thanks

SIM card Stolen

Hello, I am in Mexico.  My SIM card was stolen. when my wallet was stolen.  I had another SIM brought from Canada from family visiting.  I need help changing this new SIM card to my old phone number.    I have also been unable to access my account wi...

Incompatible device for E-Sim (Need Refund)

I bought a E Sim from Public Mobile not realizing my phone is incompatible. I will to be refunded so I can go about buying a Physical Sim Card.

Porting from Fizz to Public Failed. Somone from Public is supposed to reach me?

Hi guys, or Public Mobile, I tried porting over and it said the IMEI was wrong even though I copied it. I'm not sure if i put the wrong IMEI (IMEI 1 vs IMEI 2) since public mobile's esim installed. It also said the account number from Fizz was invali...

Referral credit not applied to my 1st payment

Hi,I've activated my plan using a referral code, but I don't see the credit applied to my first invoice. Could you clarify why?Thanks,

Who is EverSafe

I am trying to find more info on eversafe; like who it is, what it is, privacy policies, etc.  In context of PM; it would seem it is a platform owned and operated by Telus.  It uses a purple leaf logo and indicates trademarked; presumably by Telus.Wh...

Switched to Koodo

I switched to Koodo and have had an awful Time porting in my old number, long story short I don’t have access to my old phone or phone and my public mobile isn’t active now. Can’t seem to talk to any rep to help me at all. 

[Resolved] OUTAGE: Degradation of wireless services in Chilliwack, BC.

This outage has been resolved.https://www.telus.com/en/bc/outagesThere is a current Mobile outage for Chilliwack, BC.The following outages include:Mobile - DataMobile - Text (SMS & MMS)Mobile - Voice CallsMobile - 911 CallingFallback CoveragePlease n...