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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 61 replies
  • 15 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 171 replies
  • 18 Bravos


I am trying to add a voucher to my phone and my #611 isn’t working. It beeps twice and then hangs up. 

Shaunna by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! IPad data

I just purchased a new iPad that has a cellular sim slot. I know Public doesn’t offer data only plans so I’m trying to figure out how to best use my tablet on the go. Can I switch my SIM card from my phone to my iPad when needed? Or would it be easie...

beth1791 by Good Citizen / Bon Citoyen
  • 7 replies
  • 1 Bravos

Resolved! outgoing calls not made by me

 In reviewing my usage, I see the phone has regular 'outgoing calls', all to the same number, but I have not called anyone. Sometimes they are for 30minutes. Anyone come across something like this? 

Bears5 by Good Citizen / Bon Citoyen
  • 19 replies
  • 0 Bravos

Resolved! account lost but still paying

long story short, kid set up account with his email, lost access to his email, so we have been locked out of the acocunt for months and months. got him a new account but im still getting charged monthly for his stupid account but we have no way of ge...

johnsonsab by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! New Customer

I made it to step 2 download and pull old number that’s it.Still spinning since 6pm last night.

Mehleca by Good Citizen / Bon Citoyen
  • 1 replies
  • 0 Bravos

Plan and data

My plan was supposed to give me 15gb of data and instead it’s giving me 5gb and now the option to upgrade again. Please help 

MissMu by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Voice mail

Wondering how I can forward a saved voice mail to someone else…. Is it possible?

Pearwasp by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos

Resolved! Unlimited Canada-wide Talk

I'm visiting Ontario next week from BC. Does "Unlimited Canada-wide Talk" mean I can call from anywhere within Canada to anywhere else within Canada without extra fees? Is texting? Please advise.

LizSaam by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Cancel authorization of payment from credit card

I am not using the service of Public Mobile now, so I want to cancel the authorization(for Public Mobile) of payment from my credit card, but I cannot login to Public Mobile now, and there isn't a people to talk with, how should I do?I should get ret...

LeiShen by Great Neighbour / Super Voisin
  • 5 replies
  • 1 Bravos

Resolved! Data usage

When walking does my fitness app and another app that I listen to (audiobooks, meditations, etc) use data? Almost reached my data limit for the month. 

North16 by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

Resolved! Suspended

My service has been suspended.  I did not receive the text reminder.  I have now submitted payment.  Will I be able to be reinstated.  Thank you.

BWoods12 by Great Neighbour / Super Voisin
  • 2 replies
  • 1 Bravos

Number porting

My number was supposed to have been ported within 30 mins. Its 10hrs later and still not ported. I use my phone for business so none of my clients can get hold of me.

artysi by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

Resolved! Switching number from Telus to Public

Hi,I did not respond to the text message from Telus within 90 minutes to switch my number over to Public, as I took my Telus sim card out right away. Is there a way I can get another text message from Telus to accept the switch? Thanks

yotes4cup by Good Citizen / Bon Citoyen
  • 12 replies
  • 0 Bravos

Resolved! *611 how to top up my phone

*611 doesn’t work anymore. The call drops when I try to top up my phone 

Oni2 by Good Citizen / Bon Citoyen
  • 10 replies
  • 0 Bravos

Resolved! Travel Data Plan

Hi All, I am considering a long trip to some country in Asia like China. How may I get phone call minutes/data from there? 

Angelily by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Resolved! Cant make an outbound call

Hey, I've tried all the suggestions listed in the community to resolve this issue but I don't think it is related to my cell phone. I think its related to something with the Public Mobile service. Can u assist with this thx.  Phil

Phil744 by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos


I just got this notification: Public Mobile here! We've enabled VoLTE (Voice over Long-term Evolution) on our network. To enjoy uninterrupted voice services while roaming in the U.S., a VoLTE capable device and a VoLTE enabled network are required.Yo...

mwandel by Good Citizen / Bon Citoyen
  • 33 replies
  • 2 Bravos

Reset Problem

I have tried resetting my password numerous times on my PC and Cell but I get through the validation process but after entering the New Password it gives me a message.There was an error resetting your password. Please try again laterThis message has ...

SilviaCA66 by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos

Can't make or receive phone calls.

If a call does come through, it gets disconnected. Working in a steel garage where phone is needed consistently to order parts.It's not the phone as I didn't have this issue once in 3 years with fido and 3G network.

JackHass by Great Neighbour / Super Voisin
  • 6 replies
  • 1 Bravos

Public Mobile and recording phone calls.

Okay so, I'm going to try not to make this a long wording of my issue but I just bought the new Nothing phone 1. And the call record feature is not there. It is in India though where it is totally legal. With that being said Canada's laws clearly dic...

rogerrulez by Great Citizen / Super Citoyen
  • 5 replies
  • 1 Bravos

Payment due

Hi, Why doesn't PM send me a monthly notice of payment due anymore. thanks PJ

foffe1 by Good Citizen / Bon Citoyen
  • 6 replies
  • 1 Bravos

Resolved! Phone not working for calling

My phone worked this morning and now it will not accept or allow calling. I’ve done everything suggested and nothing. I need my phone for my job so need to resolve immediately. 

Candia by Great Neighbour / Super Voisin
  • 6 replies
  • 1 Bravos

still didn't get SIM !!!

HelloI contacted you because I didn't receive it after more than a month of purchasing the SIM, and you promised to send it again 2 weeks ago, but I still haven't received it.when can I get it? It's ridiculous that it hasn't come for over six weeks.I...

5501mom by Great Neighbour / Super Voisin
  • 3 replies
  • 1 Bravos

Purchased add-on, but not showing up

Maybe I'm looking in the wrong place but I can't find the add-on I purchased.  It's working cause I'm in the US and able to get data and text.  I just wanted to check how much was used from the 3 GB but it isn't showing up on my plan...  Thanks.

ziojoe by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos
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