Subscription not Activated Step 6

[Bob1802]

Had an issue transferring my moms phone number to Public mobile, getting the above error code, can sign out of contact for support, which leads to no where, with the account created, how can I go back from step 6 to 1? Spent an hour on the phone with Koodo and they said to use account number this time.

thanks a bunch

[Bob1802 · Accepted solution]

Thanks for the messages and support, ticket sent.

[Sansan]

Yea, 30 minutes to hours wait time 

[Bob1802]

Using app, Miri on app worked for me, but locked it for her.

[Bob1802]

Deleting app and reinstalling didn't work, trying to log in and continue on my phone also didn't work, it's frozen on step 6 with no option to click back. Sent a pm already, was hopping for a quicker answer.

thank you

[BKNS27]

@Bob1802 

Are you using the PM app to activate her account?

If you are, don’t use the IMEI and only use her previous account number.

[Sansan]

@Bob1802  were you signing up with the public mobile app? You can try to uninstall and try again. If it doesn't work,  use the chatbot to create a ticket for PM to review and assist.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Should that link not work send a private message using the below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437