Unable to Access Account

[Anil7]

Hey there, I did a port out from my old carrier to PM yesterday on an eSIM. I created the account but unfortunately when I try to login using either the web portal or the app, I get "Forbidden A1" message or I am stuck at login loop. Also, outgoing calls do not work, incoming does not work. I am also unable to receive or send text messages.

Please help me with this matter, thank you 

[Anil7]

Hi, all steps were completed successfully AFAIK, I see public in the settings as well as the network bars with an exclamation point

[softech]

@Anil7 

so, you were using the app to activate and go all the way to Step 6?  did you get any error on step 6?

can you check your phone's sim manager or Settings >Cellular and see if the Public Mobile esim is installed?

if it is not there, ask support to help.  Please message them at: 

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there           

[hTideGnow]

HI @Anil7 

I think the account was not setup properly and so you cannot calls or login the account.  CS agent can help, please message them :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437