My wife purchased a new subscription yesterday. We've had endless problems with the transfer. She still has no service. Telus was great trying to troubleshoot from their end. Confirmed number porting was successful.
We were able log in using a web browser and her account shows "services on hold" and indicates her monthly billing expired yesterday - the day she purchased the service. She received an email receipt and the credit card shows purchase completed.
Any suggestions? We're reluctant to simply go through the purchase process again.
Thx
