Phone number not active on new phone

[Marcus0407]

I just moved to a new phone and my phone number did not move to the new phone.  It said unable to transfer phone and to contact Public Mobility.  Anyone experience this and is there a fix instead of waiting for Customer service?

Help

[hTideGnow]

HI @Marcus0407 

can you receive SMS ?  that con be related with the current SMS problem with new account

Please submit a ticket with CS Agent by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Phil_Adelphus]

@Marcus0407   Are you trying to change phones within Public Mobile, or are you trying to transfer a number from another provider?  If you're changing phones in a Public Mobile account you just need to take the sim card out of the old phone and put it in the new.  If you're transferring from another provider then it would help to have more detail