My credit card expired and the app refuses to accept my new card or a different card.

[Hopper146]

any ideas?

[Dunkman]

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@Hopper146 wrote:

Tried that also. no luck, 2 different active credit cards. Unable to process.

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@Hopper146 

Unfortunately, a glitchy system.  Sometimes your credit card gets "locked" out for about 24 hours if you try too many times to change/charge.  Might want to try tomorrow. 

If your service is down and need payment right away, buying a payment voucher (from Shoppers, gas stations like Shell) will get your service back and running immediately. Or other option is online muskbird.com (service fee applies). 

[Hopper146]

Tried that also. no luck, 2 different active credit cards. Unable to process.

[Dunkman]

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@Hopper146 wrote:

tried reinstalling. nope.  Tried 611, will only accept credit card on file. Tried enabling location. nope.  Any other ideas?

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@Hopper146 

Maybe try on the website instead.  Might need to clear cache, incognito mode or a different web browser.  Or try on a different device. 

[Sansan]

Hmm, this has been on going for a long time now.

Dont try it again  today. Try once tomorrow using secret mode with the link below.

https://myaccount.publicmobile.ca/en/account/payment/funds/card

If it doesn't work, you might have to go to a gas station and ask if they sell Public Mobile Vouchers and load that way.

https://myaccount.publicmobile.ca/en/account/payment/payvoucher

[Hopper146]

tried reinstalling. nope.  Tried 611, will only accept credit card on file. Tried enabling location. nope.  Any other ideas?

[Sansan]

If you have iPhone unstall the app and re-install to clear cache and try again.

If using Android,  pull down the screen from the top 2-3 times to clear cache and try again.

See if enabling location will help. Try calling *611 from your phone to make a payment that way also.