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Public Mobile Gave Up Trying to help me after 1 Day.

TheKing604
Good Citizen / Bon Citoyen

I did use the number and I contacted to a public mobile representative who talked to another department to try to release my phone number. I had to give them all my information, and they could not port it because there is not request to port. Because in the app I get this error message:

Invalid phone number

Please enter a valid Canadian phone number. If you are transferring you Koodo Prepaid number, please contact one of our costumer support agents.

So no request has officially went through so they cannot port the number. The customer service and porting looked into this for an hour and came to the conclusion that there is nothing wrong on their end and it's an issue with a glitch Public Mobile porting system. They let me know Public Mobile needs to make a ticket to fix it and then once Koodo gets a request to port they're all good to go.

Public Mobile response was they tried and cannot port your number

6 REPLIES 6

CSA_PM
Customer Support Agent

Thank you for bringing this to our attention! The customer was already in a private conversation with one of our agents when the post was escalated. The agent will continue assisting them directly.

TheKing604
Good Citizen / Bon Citoyen

Public has been so unprofessional I just filled out a compliant the CCTS

@TheKing604 

before giving up entirely...my suggestion to you is to message Customer Support and request that they escalate your ticket to a higher level support person. I would also suggest you request the first 30 days of Public Mobile service be gratis ...in recognition of your lengthy aggravation/frustration during activation. 

hi @TheKing604 

is that a number from Koodo Prepaid?   or which carrier it is from?

 

TheKing604
Good Citizen / Bon Citoyen

They can’t port my number. 

hTideGnow
Mayor / Maire

hi @TheKing604 

we are just customers like you, so we cannot help with account specific issue

but first, can you make outbound calls? just cannot receive inbound ?

so, you are porting from Koodo prepaid?  

it is best for you to reply agent and push them to escalate and help in your situation

 

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