08-01-2025
11:24 AM
- last edited on
08-01-2025
05:48 PM
by
computergeek541
I did use the number and I contacted to a public mobile representative who talked to another department to try to release my phone number. I had to give them all my information, and they could not port it because there is not request to port. Because in the app I get this error message:
Invalid phone number
Please enter a valid Canadian phone number. If you are transferring you Koodo Prepaid number, please contact one of our costumer support agents.
So no request has officially went through so they cannot port the number. The customer service and porting looked into this for an hour and came to the conclusion that there is nothing wrong on their end and it's an issue with a glitch Public Mobile porting system. They let me know Public Mobile needs to make a ticket to fix it and then once Koodo gets a request to port they're all good to go.
Public Mobile response was they tried and cannot port your number
08-01-2025 03:17 PM
Thank you for bringing this to our attention! The customer was already in a private conversation with one of our agents when the post was escalated. The agent will continue assisting them directly.
08-01-2025 11:44 AM
Public has been so unprofessional I just filled out a compliant the CCTS
08-01-2025 11:42 AM
before giving up entirely...my suggestion to you is to message Customer Support and request that they escalate your ticket to a higher level support person. I would also suggest you request the first 30 days of Public Mobile service be gratis ...in recognition of your lengthy aggravation/frustration during activation.
08-01-2025 11:33 AM
08-01-2025 11:30 AM
They can’t port my number.
08-01-2025 11:28 AM
hi @TheKing604
we are just customers like you, so we cannot help with account specific issue
but first, can you make outbound calls? just cannot receive inbound ?
so, you are porting from Koodo prepaid?
it is best for you to reply agent and push them to escalate and help in your situation