@DJ2025 wrote:
Hi, I've just requested the transfer of my existing Fizz number to PM. I've received a confirmation Text from Fizz for the request and I did reply YES to confirm the transfer.
After that, I got a message from PM saying it's having trouble transferring my Fizz number, looks like the account number is incorrect. I did entered my Fizz acct number with 4 zero prefix following the actual Fizz acct number as it suggested in the format: 000012345678
What did I do wrong? What is the next step? Can anyone help?
Public Mobile’s protocol for porting issues is that you submit a ticket.
The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
