Im suspended

[stack]

my service is suspended and i cant add money for some reason> my card is on file and is good to pay but they didnt charge my accountand now i cant manuaeully add

[CSA_PM]

Thank you for the escalation! The customer is already in contact with an agent.

[hTideGnow]

hi @stack 

PM payment system is glitchy sometimes

Usually we ask  wait a day or even longer before you try again.  When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled) 

but since your plan already expired or you probably want to resume it quick without the wait, then buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or My Account