international add on troubleshooting

[larixlyi]

I've purchased the 300 minute international add on but when I dial the US number (from Canada) it says i've used all my minutes...??

[TheSterlinger]

If you speak to a CS agent they might be able to switch you to the US long distance add-on.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Hollister]

@larixlyi 

To call the US you need this add on:  the 1000 U.S. Long Distance Minutes for $15.

[will13am]

@larixlyi , the 300 minute international long distance add-on covers the following countries.  US is not included in the list.  There is a separate add-on for US long distance. 

Countries included in international long distance include: Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela.