Actuvstion

[Avahamilton]

Trying to finish actication/regustration and keeps putting me back to where I need to pay for my plan.  STEP 2 REVIEW AND PAY.

This step was alreasy done and you guys hsve charged my fathers credit card 3 seperate times now, but my actuvation is not complete.

When i log into the site ir gives me 2 options on yge opening psge, CONTINUE ACTIVATION or GO TO LOGIN.

BACK GROUND INFO

Dad bought the SIM CARD at a store location. Last night I started the subscription/activation process using the link provided from the email dsd sent ne with a referral cide.  I completed the first steps and then using dads card to pay for the $25/mth plan, when it got to the step asking for my SIM CARD info i happened to misplace the oackage somewhete in my house. By the time I found it, it showed on my screen tgst tge session timed out and yhis is whete all of the hassel started. PLEASE HELP RIGHT AWAY

ALSO, dad wants to know if 1 of the 3 cgarges to his credit card csn simply be credited to his oublic mobile account because he has to renew his plan on the 13, then you guys refund to his credit card the 2nd charge, the 3rd charge goes to my acciunt gor my first monthky paymeny

[esjliv]

@Avahamilton - Credit cards companies can show both Pending and Authorized/Approved charges. Sometimes there are multiple Pending charges showing during activations or renewals, but when the payment gets authorized, the incorrect amounts will fall away, then the real one will stay.

If these end up being Authorized/Approved charges and the extra funds are not showing in your dad's Available funds area, then contact Public Mobile Customer Support Representatives (CSA).

CSA = Go to your ENVELOPE at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message.  Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support.

[mojorising]

@Avahamilton Are you doing this through the PM app? This part has to be done through the app to complete the activation.

[TheSterlinger]

Are you saying that you couldn’t complete the activation?

You can contact a CS agent to fix any problems, charges or anything that’s not suppose to be your account.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Also you need the Public Mobile app to complete activation.