Number transfer question

[Muskyman]

Hi,

I just signed up with Public Mobile yesterday. I asked to transfer my old number. I am using a e sim. I was given a temporary number to use. I am still receiving calls and texts on my old number which is good. But when I look under my cellular settings it shows my number as the temporary number? Any idea whats happening. Sorry I am not very techy. Lol

Thanks

[hTideGnow]

yes, the porting team can confirm if the port was done or advise what missed.  Call them and things can be sorted within an hour 

[Muskyman]

I did not get a text. Then I took the sim card out… I have a phone number to call apparently they can help?

[Chalupa_Batman · Accepted solution]

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@Muskyman wrote:

Hi,

I just signed up with Public Mobile yesterday. I asked to transfer my old number. I am using a e sim. I was given a temporary number to use. I am still receiving calls and texts on my old number which is good. But when I look under my cellular settings it shows my number as the temporary number? Any idea whats happening. Sorry I am not very techy. Lol

Thanks

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Hey @Muskyman 

If you have your old providers SIM card in your phone, you should have got a porting request from them. You'd have 1.5 hours to to say YES to the request. If you missed it, it's all good. I'll send you a number you can call to get it fixed right up.

Check your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage        

[Phil_Adelphus]

@Muskyman   Did you reply Yes to the port authorization text from your old carrier within 90 mins of receiving it?