"Payment Failed!" - Trying to change subscription unsuccessfully

[PissUpARope]

Due to circumstances unforeseen, I need a load of data in the next five days. I tried to change my subscription to the $34 60GB+unlimited_1/2mbps plan, and the required $40 was deducted from my bank account despite "Payment Failed!" On the payments tab, the resultant $34 credit is displayed. Every time I try to change my subscription I get the same "payment failed" error, regardless whether I use the app, firefox, or chrome. I updated my password, and my verification phone number, and there is no change. I've been made to log in like fifteen times, and still no change.

There's no problem with accepting payment; my money was taken just fine. The problem clearly has to do with changing my subscription.

Seeking help.

[PissUpARope]

Plan is updated now, hooray!!

App/site gripes aside, that was wicked fast. Positively no fault in the support system.

Many thanks!

[PissUpARope]

Thanks for your help! I just shot them a message, we'll see what happens.

As an aside, two great options for the pubmob team spring to mind: maybe the website/app/button that says you can do this should just work? and, in the meantime, maybe it should be greyed out, or redirect to a page that explains precisely what you just said, rather than taking your money and displaying "Payment Failed!"

Just a thought.

[slusagm · Accepted solution]

many have change Subscription problems in the last 2 weeks.  You will need PM help to make an immediate plan change 

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen       

Or message them using this link:

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage