778-xxx-xxxx is active or not?

[BKNS27]

@Joginder 

Did you keep up with monthly payments?

Nonpayments longer than 90 days. The account will be closed, SIM will not work and the number will be returned back to Telus.

Currently the line is not in service.

[Handy1]

@Joginder  Log into your account and confirm or call *611 to find out .

If active and no service 

Outage map in your area:

https://istheservicedowncanada.com/

if suspended but payment voucher from shoppers drug mart /7-11 / shell gas station and load the funds *611 to resume services right away 

or you can 

use this link to load funds and trigger the renewal

https://myaccount.publicmobile.ca/en/account/payment/funds/card

[hTideGnow]

hi @Joginder 

was this your old number with PM? if you called and no one is. that yet, you can confirm with PM and see if you can get it back 

 please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".  

If any issue with ticket submission, you can submit by direct message:  

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437