Port Number

[Rogatyn]

Hi

I ported my phone number from Freedom and then I tried to port 2nd line. The 2nd line deactivated/cancelled my 1st line. I need to get my 1st line back asap. I cancelled the transfer of 2nd line.  Please help!!!

[softech]

@Rogatyn 

Your issue is because PM system is one email for one account/phone number.  You  were using the same email and you didn't use another email to create a 2nd account. 

you will need to message CS_Agent here to sort it out

Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there