Transfer from Koodo failed

[Twwee]

I transferred from Koodo to the esim and the system sent a message saying koodo account was incorrect. I already replied to Koodo’s text with Yes for the transfer. Can someone help to fix the transfer error? Thank you. 

[Chalupa_Batman]

With Koodo, best to create a ticket for assistance.

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.