Transfer from Koodo failed

[Twwee]

I transferred from Koodo to the esim and the system sent a message saying koodo account was incorrect. I already replied to Koodo’s text with Yes for the transfer. Can someone help to fix the transfer error? Thank you. 

[Frank52]

Hello @Twwee,

It looks like your phone transfer was not completed properly. If you didn't respond YES to the approve the transfer within 90 minutes, it can cause the transfer to get stuck. Not to worry though, I have sent you a direct message with the phone number that you can call to re-trigger the porting process. Please check your messages for the phone number to call. Unfortunately, I am unable to post the number in the community forum. 

Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) 

[Chalupa_Batman]

With Koodo, best to create a ticket for assistance.

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.