Try restarting the phone. If your Rogers SIM card is in the phone, confirm you no longer have service. If you do, the port didn't work. If it doesn't work, remove, insert PM sim, or if eSIM, make it primary service and then reset your network settings and reboot. If you still need help, contact a CS agent. May take a long time though
If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
