Cannot activate eSIM – subscription not activated / eSIM download not showing

[hwon07]

Hi,

I’m trying to activate a Public Mobile eSIM on my iPhone, but activation keeps failing.

I always get the error message:
“Subscription not activated. Something didn’t go right while activating your subscription.”

The eSIM download option does not appear at all. 

I’ve already tried restarting the phone and resetting network settings, but the issue persists.

Could I get a QR code for my line? The website mentions that a QR code can be sent via email, but I have not received anything so far.

Thank you.

[hTideGnow]

hi @hwon07 

try reboot the phone and login to app again and see if you can complete the subscription

and if you are activating eSIM, can you double check if the PM  eSIM is already showing up on your Sim Manager or Settings-> Cellular?

if yes, then you need to manually enable it and set it as Primary (please also remove old carrier sim card and disable old carrier esim)

but if you still cannot complete subscription or sim not there, ask PM support agent to help, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage