Showing results for 
Search instead for 
Did you mean: 

Double charge on auto-payment

Great Neighbour / Super Voisin

I changed my phone plan and set the auto-renewal. However, it's charged my credit card double on my payment. How could I get back the double charge amount?? I can't find the remaining balance on my account. Please help



@KKLam168 did you used the Change Now or Change on Renewal option when you made the plan change??  Did you check the Payment history and confirmed PM took the 2 plan charges??

if you are certain, please open ticket with PM support and they will sort it out :

1. Open ticket via Chatbot (need access to My Account): At
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there   


Need Help? Let's chat.