Double charge on auto-payment

[KKLam168]

I changed my phone plan and set the auto-renewal. However, it's charged my credit card double on my payment. How could I get back the double charge amount?? I can't find the remaining balance on my account. Please help

[softech · Accepted solution]

@KKLam168 did you used the Change Now or Change on Renewal option when you made the plan change??  Did you check the Payment history and confirmed PM took the 2 plan charges??

if you are certain, please open ticket with PM support and they will sort it out :

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there