01-01-2025
12:00 PM
- last edited on
01-02-2025
12:08 AM
by
computergeek541
We lost wi-fi connection during activation and it is not complete. Can someone reset our account so we can try again
01-01-2025 03:22 PM
Thank you. I have sent a message through the link you provided. Unfortunately no one has replied yet
01-01-2025 12:12 PM
Using an iPhone. I did submit a ticket (I think). Hoping for some help that way
01-01-2025 12:11 PM - edited 01-01-2025 12:13 PM
if you happen to be using an android device, clear your cache files and try again.
added...otherwise use this link to message Customer Support for their assistance.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
01-01-2025 12:08 PM
That did not work unfortunately. When I redownloaded the app and opened it, I still have the same error
01-01-2025 12:02 PM
you can just delete the app you have now...then download another one and re-start the activation process.