cancel
Showing results for 
Search instead for 
Did you mean: 

Activation not complete

Hp12
Great Neighbour / Super Voisin

We lost wi-fi connection during activation and it is not complete. Can someone reset our account so we can try again

5 REPLIES 5

Hp12
Great Neighbour / Super Voisin

Thank you. I have sent a message through the link you provided.  Unfortunately no one has replied yet

Hp12
Great Neighbour / Super Voisin

Using an iPhone. I did submit a ticket (I think). Hoping for some help that way

@Hp12 

if you happen to be using an android device, clear your cache files and try again.

added...otherwise use this link to message Customer Support for their assistance.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Hp12
Great Neighbour / Super Voisin

That did not work unfortunately. When I redownloaded the app and opened it, I still have the same error

hairbag1
Mayor / Maire

@Hp12 

you can just delete the app you have now...then download another one and re-start the activation process.

Need Help? Let's chat.