My eSIM and my money…

[GoDismemer]

As the offer expires by end of 31st December 2024, I switched from Bell to this. I subscribed, the money went out from my account. I've waited the process, bell sent a confirmation and I replied “yes”, and then the public mobile texted me and says the eSIM is set up and things are free to go… so far it seems normal. But when I tried to log onto the public mobile account, it failed. It kicks me out of the application. And I tried to log on the computer. Failed as well and the page appeared to be “Forbidden A1”. Now I can't receive texts, can't call, can't use my data. Worst decision of switching from bell to this. I can't believe this is what's getting me in the new year.

[Dunkman]

@GoDismemer 

Looks like that your account was not set up properly then. 

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Try to explain your situation as detailed as possible in your initial message.  

Expect at least 1-2 hour response time.  Check your private message inbox for response.  

[GoDismemer]

Hi,

Thank you for replying. Yes my bell sim was inserted. However, I did not receive any emails. Not sure if I couldn't or didn't. I've looked to all my mailboxes and I didn't find any from public mobile. And in the settings, there wasn't any instructions of eSIM set up neither. But it appears that the service is running. When people call me my phone would ring, but when I answer it says the call cannot be completed. 

And when I log in to public mobile on any device, like my phone, my mother’s phone, my computer, any device. So I doubt it's the problem of the website, something have happened to my account that I cannot even go through it and see. I've also tried to contact *611, where they require my account pin number… I have never received any information about account pin numbers. 

Cheers.

[Dunkman]

@GoDismemer 

Sorry to hear about your troubles.  It can be frustrating, but this can be fixed. More details would be helpful. 

Was your Bell sim card physical or eSIM?  Did you remove or inactivate Bell sim card?  

Go to your settings.  Do you see the PM eSiM card set up? Did you receive email from PM with QR code for eSIM?

The website is finicky sometimes.  You can try again but first clear cache, incognito mode or try a different web browser.  

You could also try a simple reboot of your phone.  Next, you can try a network reset of phone (note: this will erase any saved Wifi passwords)