new subscription plan sign-up crashes after payment, never reaches number transfer stage/activation

[Albert21]

tried 3 times.  got charged 3 times (showing as visa authorized).  new subscription plan sign-up on newly registered account never gets processed passed visa payment.  Crashes.  Never gets to number transfer / activation.  Will not try again.  Error code M.8703.  This is a technical issue that needs to be resolved.

[Albert21]

The app doesn't work either.  When you log in you see all the stages and you are forced back to selecting a plan and continue to Payment and then it will crash at payment.  My account is newly registered.  On the website, when you log in it will have "continue activation?" and when you press it, guess where it goes to? ...the payments section again.

I did submit a private message though.  Thanks.

[Lemonte]

Tried both - app and website 

[hTideGnow]

HI @Lemonte 

were you using the app to activate?

[Lemonte]

Exact same thing happened to me.  3 authorized transactions ... never made it to the end once.

[JasonTsang]

Renewal requests submitted could also not be finalized

[hTideGnow]

HI @Albert21 

I believe you were only using a browser to activate

To activate, you need to download the PM app and continue the activation from there, which you will be asked about the phone number

for the multiple charges, please submit ticket with CS agent here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Savage]

@Albert21  Submit ticket with support 

send a  private message   To CS_Agents click                                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437