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Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Reset password

I was able to register for community account, but cannot signin to self-service.Password reset does not work. Account is already registered.Can someone please help me?

I can't call out......

Help, my outgoing calls not going through. And I just got the line, its jus two weeks usage. Thanks

Account

I need my account back

Slow to receive text message

sometimes it took 30 mins to receive a text message. eg, when my wife texted me"going home", 30 mins later the message still not received when my wife got home

Resolved! Need some help "Getting Started" - have read docs - confusing and looking for simple clarity

Hi All, Wow the docs seem horrible for this, so it's either that or I am simply missing some super obvious thing. Have to say as a developer that some error messages when validating forms are awful. An error should not talk about you using the wron...

Resolved! Incorrect billing

Money was charged to my Visa which I believe was in error. Need to speak to someone urgently regarding this. My only other option (according to Visa) is to report it as fraudulent activity. I do not wish to do this but have no other option unless ...

Resolved! Please help...

Am I slow or... lol... I thought when I purchased a 25$ plan I receive 500 gb of data plus 500 gb bonus data... but every month I only receive 500 gb... not sure what to do about this situation... ugh 履‍

Resolved! Transferring of Data and/or Add-on's to another existing Public account

So, here is my dilemma.I have 2 Public mobile accounts. Each with their own email address. 1 account has 6+ GB of data available from promo's and add-on's, but I hardly use that number anymore.The other account is used everyday for calls, SMS, and ev...

Resolved! Help sign up error by tech

Hey I recently signed up with you guys but the tech at the store made a error when creating my account and forgot to put the my bonus 2gb promotion code in. He called public mobile and they said that you folks can fix it with no problem. I just would...

Are the rewards point web pages now glitch free and finalized?

Resolved! Resume a suspended account

Hello, I paused my account because I was travelling for more than 90 days. I am back in the country now 4 months later and looking to enable my account again. How can I do this? My login has been disabled. Thanks.

Resolved! New Account Number Porting - Over 90 Minutes....

Hi, How do I request a new port over for my phone number from Freedom to Public? I forgot to keep my old sim in to complete it and it's been over the 90 minutes. I cannot receive incoming calls now. Thanks.

Resolved! SIM card purchased online and delivery

Hello, I purchased a SIM card online on March 24th at 10 am, and I got the notification on March 28th about the shipment being on the way, however I was not provided with a tracking number in order to know where my SIM card is. I know from the Public...

Resolved! Reactivate

I need help reactivating

Resolved! Easyfone a1 MMS not working

Hi There,I just purchased an Easyfone Prime a1 with a Public Mobile plan... Here's what's going on... SMS workingWeb-browser workingMMS not working... can't send or receive picture messages Here are my network settingsUsername: BlankPassword: BlankAc...

Text messages not sending/receiving unless I make a call

I've been having issues sending and receiving text messages for the past two weeks or so. Messages are only sent or received sporadically. Weirdly, my phone seems to only send or receive text messages during a call (doesn't matter if I receive or mak...

Resolved! Phone number was not ported correctly

I can make calls but I can't receive them. I didn't receive the authorization sms when switching from Shaw to Public mobile, and it's been over a week so it's well past the 90 minute window to authorize. My Shaw account has already been closed

Urgent Help Please

Purchased a new Samsung phone and my public mobile SIM card only receives and sends text messages. It DOESN'T call out or receive calls. Please help

Resolved! Public Points

Is it worth signing up for public points? I have a 15$ plan with $2 autopay $1 loyalty discount. With the 5% back that would be 0.75$

Resolved! Auto-pay Discount

Hi everyone, I have a 15$ monthly plan with auto-pay. Can someone tell me if I'm supposed to get a 1-2$ discount per month, given the auto-pay? Currently, my bill is 17.25$ (after tax). Is this normal? Thank you

Service not working

I cannot make calls or send texts. I make automatic payments. No payment is due.

Texts

Cannot send or receive texts

Resolved! user name

how to change user name

Resolved! More than 1 number on an accocunt

Hi there, I thought I set up my account so that my daughters are both under my accocunt (3 phone lines on my accocunt) My issue is that my credit card expired and I was only able to access my number to set up the new credit card. I don't see their ph...

Resolved! Need to speak to customer service PERSON not chatbot

Hi, I need to speak to a customer service agent on behalf of a recently deceased person who has an open account with public mobile. Thanks

transferring number to another provider and they say my number is invalid

Im trying to switch providers and they are saying my account number Is wrong and they can't do it, iv tripled checked and it is correct and my account is active. is there another account number im missing??

Resolved! Chip swap

how do I do a chip swap for an existing phone number? I lost my chip

phone ring

I just switched over to public mobile and now i am not receiving phone calls. It goes straight to my voice mail with out ringing

Resolved! how to use voicemail

Hello everyone i am new to public so i have to askhow do i set up voicemail please thanks

Resolved! trying to activate new sim and want to port my valid canadian phone number, no luck tho....

have tried five times over two days and the website keeps rejecting my operational phone number again and again.....most aggravating. it is on Koodo network... so it should work for sure!

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