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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Dear public mobile: Please give us a PDF receipt of our bill payment

I thought that would have been a basic service provided, but apparently not. That is all. Thank you.

Switching from Existing Plans to a Boxing Week Plan.

My son and I are trying to switch from our existing plans to one of the boxing week special plans today, on the last day, January 8! I hope this information helps others this last day of the promotions or in the future.I have been a PM subscriber fo...

How to cancel Subscription??

Hi I want to cancel my subscription which end on Jan 08, and now it is Jan o8 but I am already charged!! I have not used anything yet, how can I get my money back please? thank you

Resolved! Travelling to USA

If I keep my SIM card on while traveling to the USA, will I receive text messages and calls? Will I be charged even if I do not answer the calls or reply to the texts, considering I may need to keep the SIM on for receiving OTPs?

number port problem

I am currently trying to port my number from Lum Mobile, and I got the confirmation text from them but despite saying YES it didn't detect it so after 90 minutes it expired and told me to retry with my carrier. Except I can't resend the number port r...

Unable to access my account to update my credit card information

I try logging into my account but it keeps returning to the login page. Please help!

Resolved! Unable to access my account to update my credit card information

Support, Please send private message for further details. Thanks,Garry

didn't receive my SIM card

I didn't receive my SIM card yet. It was ordered on the 15 December 2023. We are the 8 January 2024. Who can I call to find out if there is any problem ?

Transfer number from prepaid koodo( second time)

changing my subscription

there are new phone plans and i want to change my current subscription but having trouble doing this

I cannot connect

I have tried to port my number, however Rogers cut me off during the porting but now public mobile wants to verify that phone number by text but I cannot receive texts only emails. Rogers will not re-activate my account to do so.

Change email address

My husbands public mobile account is registered to a cancelled email address. He cannot access his account. His credit card was also reissued. What a nightmare, trying to make a payment. How can his email address be changed? He does not want to set u...

Referral Reward

I was referred by someone and used their referral Code when I signed up. I did not receive my $10.00 discount as advertised. Please credit my account.

Resolved! how to manually port a number on an old Samsung S6

Want to get off Bell before Jan 10 and only have Samsung S6 that cannot run the app. Have Iphone 13 coming but will not be available until Jan 12. is there any way to manually transfer my bell number to PM before the Jan 10?

Resolved! Get assigned number Then transfer old number

Can I get an assigned number (for my new phone) and then transfer my old number (from my old phone) later on? I will keep the old phone connected until I am ready to transfer.Reason I am doing this is because I need to test out the underlying carrie...

Service issue

I cannot receive any call from others and I cannot receive 6 digit code on my phone number to get full access into my account. Can anyone help me please?

My account

Lost old sim n got a new one. Customer service says to message them new sim number but how. I wasn't able to do last step to confirm new number to get full access to my public mobile account. So how do I reply to customer service to give them new sim...

Unable to reach service agents or submit ticket (e-SIM Activation Problem - new customer)

I’ve followed all the steps and instructions to port over my number and activate my e-SIM but my phone repeatedly tells me “Unable to activate e-SIM. You can try again or contact your carrier for assistance”. When I check my phone settings there is n...

Resolved! Texts are not delivering

I’m a new subscriber and I’m having problems with sending out texts to certain individuals. Why is that?

cell number

keeping existing number

Will a "not allowed sim" work on a new phone

Bought a supposedly new phone from Walmart. But it is registered to T-mobile and it came with a sim installed. After installing a PM sim I got 1 day of use, then it got cancelled. When I get a replacement from Walmart will the sim work or do I need ...

Subscribed on the 4th and having nothing but issues

I subscribed on the 4th. My phone doesn’t seem to have properly ported over. I can’t receive certain text messages and my voicemail is still from virgin mobile. I used the eSIM option, maybe that has something to do with this?

Resolved! How to tell if number has been ported?

Hi everyone, switched from Fido after my last post - not sure if my number is ported though how can I check? I got notifications and my Fido account is now closed based on what I see but my data via iPhone settings still shows primary as Fido and “bu...

Call failed on iphone

I joined PM yesterday and ported from Virgin Plus, but my data is not working. Also, whenever I make a call and the person on the other end picks up, the call fails. The same happens if someone calls me and I pick up. Any help?

SIM Card

I want to register for a new plan and request for the SIM card that they are offering for free. Today is the last day for this special offer ($29 for 30GB). It will take sometime for the SIM card to get to me. Will they still hold the special offe...

Resolved! New Activation please help!

Hello,I am trying to activate a new plan as i am a new member. I am currently on Step 3: Review & Pay but its asking me for my credit card information but i was told i can purchase a voucher which i did and now i am stuck because there isnt an option...

Phone not registered to network

Phone is suddenly not registered to network. Tried resetting network etc. Put sim into another phone and same thing. Not a new account been with public mobile for years

Missed the 90 min window text for number transfer

I missed replying with a yes to virgin text confirming the number transfer to PM. I need a new number transfer request to be sent. I am not sure how to reach someone for this and the ticket request is not working. I also forgot to add my referrer cod...

Why lose it if you don't use it ??

Hey All,I recently switched over to PM and since times are a bit tough these days, I signed on to PM's lowest priced package which only comes with 4GB of data.Now this 4GB is typically more than enough for me as I am usually connected to WiFi pretty ...

Re: Buy e-SIM Guide.

You say: From here you will tap on the Circled '+' in the bottom left hand corner and your going to head over into 'Subscription & Add-ons' Section of the My Account. However, I don't have any circled '+' at the bottom of the summary page of my accou...