Wednesday
Hello!
Payments are not going through today and my plan has been cancelled.
It seems impossible to get to a Customer Support Agent, could someone help?
hi @JavierNL
you don't need to wait for agent, you can try to make a payment yourself
you can login to My Account and click the link Pay and Resume Services.
or if you don't see the button, use this link to load funds:https://myaccount.publicmobile.ca/en/account/payment/funds/card
Or you can also buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or My Account
Wednesday - last edited Wednesday
@JavierNL wrote:Hello!Payments are not going through today and my plan has been cancelled.It seems impossible to get to a Customer Support Agent, could someone help?
Please use the chatbot to open a ticket: https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en
If you receive an error message that you are unable to open a ticket, send a private message to a CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 .
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
You can always make a manual payment as well or use a voucher to get it set back up. But there's some issues with the payment system so hopefully a CS Agent can help.
